Client Summary:
Our client is a key player in the recycling industry, focused on providing high-quality customer service and sustainable solutions. As part of the team, you'll support operations and customer engagement in a rewarding, fast-paced environment. This role offers a great opportunity for growth and development.

Working in Hexham, this will initially be a short-term opportunity 2/3 months with the potential for permanency after this period.

Duties include:

• Manage customer inquiries through phone and email
• Process scrap purchases and arrange EFT payments
• Handle customer complaints and resolve service issues in a timely manner
• Assist in entering data and managing daily accounts
• Provide ongoing communication with customers about account statuses and payments
• Ensure training records are maintained and updated
• Collaborate with the Trading Team to meet customer needs
• Manage maintenance orders and ensure accurate processing
• Setup new customer accounts and raise purchase orders when required

Essential Criteria:

• Previous experience in a fast-paced customer service environment
• Strong communication and customer service skills
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Familiarity with CRM systems, Trader Dash, and Weighbridge operations
• Ability to handle high-volume calls and multitask efficiently
• Strong attention to detail and organisational skills
• Ability to work well both independently and as part of a team

If this sounds like you, then please click the APPLY button and submit your resume for consideration.

OUR COMMITMENT TO DIVERSITY & INCLUSION

At Drake, we are committed to fostering diversity, inclusion, and equity. While our journey is ongoing, our shared goal is to create an environment where every individual is respected and valued. We are a community that recognises the strength of diversity.

RIGHT TO WORK

The above position is open only to applicants who have a current right to work in Australia. Applicants who do not have a current right to work In Australia will unfortunately not be considered and are respectfully asked not to apply.