Tully is a prominent town within the Cassowary Coast Region, renowned for its agricultural significance, particularly in the production of sugar cane and bananas. Strategically located along the Bruce Highway, Tully lies approximately 140 kilometres south of Cairns and 210 kilometres north of Townsville. The town is also famous for its high rainfall, earning its reputation as one of the wettest towns in Australia, as well as being home to the iconic Golden Gumboot, standing at 7.9 meters tall.

ABOUT YOUR OPPORTUINTY:

In the role of Senior Advisor, you will play a pivotal part in fostering a positive customer experience by collaborating with your team to deliver a diverse range of products and services to clients across multiple agencies. You will also contribute to the continuous improvement of customer service functions by leading initiatives designed to enhance and optimise the overall customer experience. Some of your responsibilities will include:

• Supervise the operations of the Queensland Government Agency Program (QGAP) office that delivers services across multiple agencies, using appropriate consultative management techniques, including the training and development of staff, to ensure optimum use of resources within a cohesive team environment.
• Manage court and registry operations
• Be the first point of contact for the escalation of customer concerns and complaints, through a variety of communication channels, in a professional and timely manner.
• Contribute to the development of operational and financial plans for the QGAP, ensuring compliance with established audit requirements. For example, but not limited to, through the development of operational workforce plans and the purchase of goods and services.
• Conduct performance assessment processes with staff including providing feedback on work and behavioural performance. Develop learning and development programs with staff. Refer more complex people management matters to the Manager (Customer Service Centres, Tablelands) as required.
• Develop and maintain comprehensive knowledge of required services to be able to perform service interactions including procedures, processes, and customer channel options.

IN RETURN WE OFFER A RANGE OF BENEFITS WHICH INCLUDE:

We celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.

• A competitive remuneration package including Employer Superannuation contributions up to 12.75%
• Five weeks annual leave and annual leave loading of 14%
• Salary packaging arrangements
• Learning and development opportunities
• Access to study assistance programs
• Wellness Program
• Employee Assistance Program
• Work/life balance, variety and flexibility

For further information please refer to the role description and applicant guide.

Applications to remain current for 12 months.
Job Ad Reference: QLD/629524/25
Closing Date: Tuesday, 15 April 2025