Senior Business Performance Analyst, Office of the Independent Review Officer

• Full-time, Ongoing role
• Sydney CBD - Flexible working arrangements
• DCS Clerk Grade 9/10 starting from $125,693 - $138,510 + Super

The organisation:

The IRO is an independent statutory office established under the Personal Injury Commission Act 2020. Samantha Taylor is the Independent Review Officer. The Officer is supported by an expert team.

The statutory functions of the IRO include to:

• find solutions for persons injured at work or in motor vehicle accidents with complaints about their insurers;
• manage and administer the Independent Legal Assistance and Review Service (ILARS);
• conduct inquiries into matters arising in connection with the operation of the Personal Injury Commission Act 2020 and the workers' compensation and motor vehicle accident legislation.

For more information about the IRO click here

About the role:

The Senior Business Analyst identifies, analyses and facilitates improvements to business systems, processes, workflows and data analysis.

Its role is to support the IRO by providing analysis, technical support and reporting services to facilitate its smooth running in alignment with the overall business and strategic requirements of the Office of the Independent Review Officer.

We are seeking a motivated and resilient person to:

• Design tools and implement processes to identify, analyse and facilitate improvements to business systems, processes and and workflows.
• Oversee data quality assurance and remediation and systems audits to monitor compliance with systems and procedures to ensure data integrity, develop or refine management reports and ensure accurate data-informed reporting.
• Work effectively with team members towards mutual continued development and provide feedback and advice on research and analysis undertaken.
• Facilitate strong team performance by guiding and mentoring staff in the IRO Systems and Operations team, including through line supervision and management, having regard to quality standards, performance measures and the overall effective functioning of the IRO.

Essential Requirements:

• Tertiary qualifications in a relevant discipline, or equivalent knowledge and workplace experience
• SǪL
• Microsoft Excel
• Critical thinking
• R or Python statistical programming
• Data visualization
• Presentation skills
• Machine learning
• Previous experience working within Government

Applicants invited for interview will be required to complete additional assessments.

What we need from you:

To start your journey towards joining our Team please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

For any enquiries about the role please contact Lesley Terry, Associate Director Office of the IRO [email protected]

The Independent Review Office is proud to be an EEO Employer who is fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.

Salary Grade 09/10, with the base salary for this role starting at $125,693 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Tuesday 15 April 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process