The Opportunity

A QLD Government Department is seeking multiple System Administrators (AO4 & AO5) to join their team. These roles are critical in maintaining their technological infrastructure and supporting staff across the organization to ensure smooth operations.

About the Role

• Operational IT Support: Provide technical support to departmental staff and officers, delivering timely solutions and advice while addressing technical issues promptly.
• Case Management Systems Maintenance: Perform daily administrative tasks on our on-premise and cloud-based systems, identify issues, coordinate with support teams, verify fixes, and assist with software testing and deployment.
• IT Systems Administration: Monitor and provide basic administration of virtual servers and in-house applications, troubleshoot problems, and escalate complex issues when necessary.
• ICT Asset & Network Management: Monitor, troubleshoot, and manage ICT equipment, software licenses, and wired/wireless networks throughout the Brisbane office.
• Service Delivery and Projects: Contribute to ongoing departmental initiatives and projects aligned with your capabilities, with opportunities for professional development.

Technical Skills & Capabilities

AO4 & AO5

• System Knowledge: Experience with Windows 10/Server, Microsoft Office Suite, and collaboration tools (TeamViewer, WebEx, Zoom).
• Hardware Expertise: Skills in deploying and troubleshooting hardware, desktop/laptop reimaging, and OpenText eDocs troubleshooting.
• Communication Skills: Ability to explain technical concepts to non-technical users and provide excellent customer support with focus on user satisfaction.
• Workload Management: Effectively manage and prioritize multiple support requests simultaneously.
• Collaborative Approach: Work effectively with departmental or external service providers, establishing rapport and trust through perceptive listening.

Additional requirements for AO5

• Document ICT processes and develop training materials
• Facilitate workshops and support IT policy development
• Liaise with stakeholders and assist with system updates

Benefits

• Initial 3-month contract with scope for extension
• AO4 Banding ($54-59 per hour), AO5 Banding ($62-67) excluding superannuation
• Office based role in Brisbane CBD, with 1-2 wfh days upon managerial approval

How to Apply

Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Nina Magill on [email protected], quoting reference JN -032025-39913. Want to know more about Davidson? Visit us at www.davidsonwp.com