Founded in 2002, OSA is part of the global Hexatronic Group. With national and global partnerships and the support and superior backing of one of the world leading fibre optic companies, OSA is fast becoming Australia’s leading designer and distributor of advanced network solutions.

Job brief

We are looking for a talented and competitive Inside Sales Representative that thrives in a fast-paced dynamic environment, driving sales across our diverse and extensive product ranges.

Responsibilities

• Be the first point of contact via phone and on-line inquiries
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Process sales orders, quotations and follow up on backorders
• Route qualified opportunities to the appropriate sales executives for further development and closure to increase sales potential
• Research accounts, identify key players and generate interest
• Team with channel partners and build relationships
• Follow up on orders and managing customer relationships
• Liaise with all office and warehouse staff
• Ensure that work is completed to meet set deadlines
• Accurately enter customer information into internal database
• Work in-line with set policies and guidelines
• Handle a high-volume of inbound calls, ensuring customer satisfaction levels are met

Experience and Skills

• Excellent time management and organisational skills
• Negotiation, relationship building skills
• Ability to discuss issues with customers and solve problems
• Ability to work with people of all walks of life
• Excellent attention to detail
• Ability to work independently and as part of a team
• Excellent verbal, written communication and troubleshooting skills
• Good computer skills

Requirements

• Proven inside sales experience
• Strong phone presence and experience dealing with dozens of calls per day along with a busy trade counter will be a plus
• Proficient with corporate productivity and web presentation tools
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent phone manner and customer service skills
• Fibre optic or general networking knowledge preferred but not essential

We look forward to you joining our dynamic team!