Abbeys Group provides public auction, relocation and property clearance services to clients across Victoria under the business brands of Abbeys Auctions, Abbeys Property Services and Classic Moves.

Each day our client services team deals with many vendors, buyers and services customers who are seeking our support to move, manage, buy or sell their posessions.

About the role :

The Client Services Coordinator is a permanent, full time role, with responsibility for supporting the diverse customer facing activities of Abbeys Auctions.

The Client Services Coordinator is a go to person supporting the auction team and gets involved in all aspects of the business to keep things running smoothly. Duties include;

Actively seeking to understand the needs of clients and collaborating with others to solve problems and provide appropriate solutions

Providing friendly and professional customer service in line with our defined standards and procedures. Engaging with customers face to face in a retail setting as well as via phone and email.

Supporting the work of auctioneers, valuers and consultants in the field, scheduling appointments and coordinating sales proposals

Coordinating and scheduling in-home services, goods collections, goods despatch and after sales support

Assisting auction buyers with prompt payment and collection of purchases. Coordinating payments including invoicing, reconciling online payments and cash till.

Ensuring detailed and accurate inventory management

Skills & Experience : To be part of our team you will be;

Experienced - you will have at least 2-3 years experience as a customer-facing customer service and administration officer. You will be able to demonstrate problem solving and practical decision making based on understanding and balancing the needs of multiple stakeholders.

Customer outcome focused - You will have well developed interpersonal skills and ability to deal directly with and advocate for our clients across all parts of our company in order to get the required outcome.

Digitally skilled - You'll need to be confident, quick and accurate on the computer. A knowledge of CRM and contact management systems will be required. Specific knowledge of Hubspot is desirable.

An excellent communicator - who can demonstrate strong verbal and written English language skills.

Adaptable - every day is different which provides variety (that's what's so great about working with lots of different people!)

A multi-tasker - with high level of organising skills who can keep track of many things at once and manage them all smoothly, remaining calm and smiling under pressure.

Accurate - with attention to getting the details right.

Local Knowledge - a good understanding of Melbourne surrounds and the differing characteristics and needs of clients from different suburbs.

Interested - in helping people, providing solutions to their needs, recycling, secondhand, vintage or collectables and doing your bit to save our planet

In summary: To be successful in this role you will enjoy interacting with a wide range of people, have a strong desire to be organised in yourself and to support others. Your recent work experience will be in a sales or service support setting with lots of customer contact.

Extra skills that would be helpful but not essential are;

Chinese (Mandarin) speaking - to assist with our many Chinese speaking customers.

Does this sound like you?

Please submit your resume plus a cover letter telling us why you will be a good addition to our team.