Junior All-rounder Superstar (Tech Support / Customer Service)

We sell and service Hobbyist and Production Laser cutting machines.

Do you love electronics? Love talking to people? Technically minded? Like to troubleshoot tech issues? Do you have a can-do attitude with a thirst to learn and provide exceptional customer support? Even have some graphic design skills or a creative flair? Great!

Join us at Koenig Machinery. We are one of Australia's leading Fiber and C02 Laser Machinery specialists based in the northern suburbs. We provide a full range of laser cutting and engraving solutions with a strong foothold within the industry. We are the go-to people and offer our services Australia Wide. With all that being said… We are on the lookout for some Junior talent to mold and mentor in the field of our CO2 laser cutters and beyond.

About us:

Koenig Machinery Pty Ltd is an Australian owned and operated company, with a highly skilled team who liaises directly with customers and assists them with the selection, configuration, transport and installation of their chosen laser machine. As a company we pride ourselves on being there for our customers for the life of their machine.

About you:

You must love all things tech! Getting under the hood of a machine screws and diagnosing fault is key to this position. We pride ourselves on great customer service so you must like: talking to people, listening to their issue\fault, providing a workable solution by working the problem and then reporting back to the customer. We do not expect you to know it all as we will train you in our ways!

The position is purely office based. Emails, live chat and phone support is a major part of the gig. We will train and mentor the right candidate but you must be interested in the position and want to commit and own the role. Due to the need and position requirements general warehousing and house-keeping is required. This is not a stepping stone as we are looking for someone for the long haul to grow with the company. You must be self motivated, well spoken and have the drive to succeed! All training will be provided but you must have some experience and interest in the electronics game. Yes, building computers is experience! ... we can teach everything else. This position is mainly problem-solving and diagnosing which parts need to be replaced. Once you know the machines and how they work it will become second nature.

Key Duties:

To become an expert of the Koenig product offering

Learn the ins and outs of the machines to better understand their issues and offer support to our customers.

Provide phone, email and live chat support to our customer base

Perform customer demonstrations using the machines in our showroom.

Assisting walk-ins.

Work Safely and successfully perform the essential job functions consistent with work-safe and other government regulatory agencies.

General Warehouse cleaning duties

Keeping your work area clean and organized.

Processing of customer web orders.

Pick/Packing of customer orders.

Arrange shipping of customer orders.

Chasing up carrier delivery issues as they arise and in turn update the customer

All other tasks as required by management.

Must haves:

Year 12 pass or equivalent.

Current Driver's License and reliable transport is a must.

Ability to maintain regular, punctual attendance

Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external staff and customers.

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

Ability to work as a team or autonomously in a fast paced environment whilst juggling a lot of different tasks.

High attention to detail

Must be able to confidently talk, listen and speak clearly on the phones to both customers and staff

Documentation recording skills

Problem solving skills (Customer First, Problem Solving approach)

Demonstrated ability to learn quickly, challenge and adapt thinking patterns and a growth mindset.

Some electronics interested or background.

Any design or electrical repair experience\qualifications will be highly regarded.

Overseas applicants need not apply (only Permanent Australian residents will be considered).