Join ACSIS – A Dynamic Organisation Supporting Surveyors Across Australia

ACSIS Ltd is an industry-leading insurance society, run by surveyors, for surveyors. As we continue to grow and expand our services, we are looking for a proactive and organised Member Support Officer to join our team. This full-time position is ideal for someone passionate about member engagement, communication, and event coordination, with a keen interest in the surveying and insurance industries.

About the Role

The Member Support Officer will play a pivotal role in strengthening relationships with our members, managing key communications, and attending industry events. This role is crucial in enhancing member experience, and ensuring clear, consistent communication between ACSIS Ltd and its stakeholders.

Key Responsibilities

Member Engagement & Support:

Act as a key point of contact for member and non-member enquiries.

Onboard new members, ensuring they understand the benefits of ACSIS.

Conduct biannual check-ins with members to manage relationships and gather feedback.

Collect and analyse member data to improve retention and satisfaction.

Communications & Content Management:

Develop a monthly electronic news bulletin.

Work closely with inhouse marketing colleagues to provide marketing materials and images for promotional use at events.

Coordinate and publish member testimonials to showcase ACSIS value.

Event Coordination & Training Support:

Facilitate a minimum of two Risk Management/Standards Scheme Seminars per year.

Organise at least two Insurance Information Seminars annually.

Assist in managing insurance webinars that contribute to CPD and training points.

Maintain an annual calendar of ACSIS and affiliated industry events, ensuring key staff attendance.

Risk Management & Insurance Awareness:

Work with the team to create regular information bulletins highlighting case studies and emerging risk trends.

Support research into risk management processes and industry trends.

Monitor professional standards development and communicate updates to members.

Assist in promoting ACSIS Fleet Australia, identifying new opportunities in the sector.

Who We’re Looking For

The ideal candidate will have:
✔ Strong communication skills – ability to engage with members and industry stakeholders.
✔ Experience in event coordination and administration.
✔ An interest in insurance, risk management, or the surveying profession.
✔ Excellent organisational skills – ability to manage multiple tasks efficiently.
✔ Proficiency in digital communication tools for content creation and distribution.
✔ A proactive approach to problem-solving and customer service.

Why Join ACSIS?

Work in a collaborative, industry-focused organisation.

Make a real impact by supporting and educating surveyors.

Be at the forefront of professional development in the industry.

Competitive salary and opportunities for professional growth.

This is an exciting opportunity to contribute to a growing organisation and build meaningful relationships within the surveying and insurance sectors.

Interested? Apply now by submitting your resume and cover letter.

Join us in ensuring Australian surveyors receive the best support, risk management, and insurance solutions possible!

Benefits

Semi flexible working hours,

Great team,

Supportive work environment,

Ideally, you are looking to settle in for a long term with a family friendly local company.

To learn more about us and what we do visit: https://www.acsis.com.au