Not all heroes wear capes … but plenty of them are here at The Living Room!

Let’s Talk About You

You are a risk-aware decision-maker and process thinker, ensuring careful planning and alignment with long-term goals while fostering a safe, inclusive, and person-centred environment. With strong leadership, project management skills se, you will analyse data, challenge assumptions, and apply evidence-based insights to continuously enhance service delivery. Your confident and independent leadership will enable you to drive initiatives effectively, balancing autonomy with collaboration across multidisciplinary teams. You will excel in maintaining consistency and are know for your ability to set strong therapeutic relationships and boundaries with clients, in turn fostering trust and safety for service users while maintaining professional integrity. You’re reading this and thinking “that is me!” and “This sounds exciting”. Bonus points if you have a background in mental health or allied health

Now .. A Bit About The Role

The Operations Lead at The Living Room is a pivotal leadership role responsible for overseeing the effective delivery of health and support services for a highly marginalised population, including people experiencing homelessness. Working under our Community Health Manager and in partnership with our Clinical Lead, this role ensures operational excellence, best-practice service delivery, and a safe, person-centred environment. Combining operational leadership, project management, you will lead multidisciplinary teams fostering collaboration across social service disciplines while maintaining service consistency, safety, and efficiency.

With a strong focus on risk-aware decision-making and data-driven insights, you will drive continuous improvement and service innovation while aligning operations with long-term strategic goals. Additionally, you will lead the development and implementation of frameworks to enable strong therapeutic relationships and boundaries, enhancing cross-sector collaboration and strengthening The Living Room’s impact in the community.

Key Requirements:

• Demonstrated experience in operational leadership within complex health, community, or social service environments.
• Strong decision-making skills
• Proven ability to lead and deliver projects, using data and evidence-based insights
• Deep understanding of trauma-informed and person-centred practice, with the ability to model strong therapeutic boundaries.
• Experience working collaboratively across sectors including health, housing, AOD, and community services.
• Commitment to safe, inclusive, and equitable service delivery.
• Exceptional communication and leadership skills, with a collaborative and confident approach to leading multidisciplinary teams.
• Relevant tertiary qualifications in Allied health, mental health, or a related field, or equivalent professional experience. (BONUS🚀)

A Bit About Us

We are a leading community health service dedicated to providing accessible, holistic care for individuals experiencing social and health challenges. Our unique service, located in Melbourne’s vibrant CBD, offers primary healthcare, mental health support, and access to vital services such as housing, legal aid, and substance use support. With a multidisciplinary team of passionate professionals, we are committed to addressing the health needs of vulnerable populations and providing pathways out of homelessness and marginalisation.

Why should you work with us?

We’re all about keeping things professional while still having a blast at work! Our team brings high energy to everything we do, but we also know when take it easy. Flexibility is key here—whether you’re tackling the next big project or taking time for yourself, we’ve got your work/life balance covered. And let’s not forget, every day you’re here, you’re making a real impact to real people. But that’s just the start.

Check out these awesome perks waiting for you:

• Free, locally roasted coffee at the office ☕
• A portion of your income as tax-free through generous salary packaging benefits
• PLUS additional tax-free salary packaging on meals & entertainment expenses
• Flexible work environment & flexibility to take extra unpaid leave for travel while working
• 17.5% Annual Leave Loading
• Uncapped Employee Assistance Program
• Additional paid leave for caregiving, wellbeing, family violence, study PLUS an extra five personal leave days

Have you made it this far?

If you’re still reading, we think there’s a strong chance you might be our kind of person.

👉 Send through your resume + a cover letter by clicking "Apply for the Job." 👈

Recruitment for this position will be undertaken as applications are received, and only successful applicants will be notified. Please note that it is a requirement of all Youth Projects positions that the successful applicant holds a valid Working Children’s Check or Police Check.

Our commitment to diversity: At Youth Projects, we value diversity and believe that people from a range of backgrounds bring a variety of ideas, perspectives, and experiences that will enhance our effectiveness. We promote a workplace that actively seeks to include, welcome, and value unique contributions and encourage applications from candidates with disabilities, culturally and linguistically diverse backgrounds, and Indigenous candidates.

Safety screening: Youth Projects is committed to being a child-safe organisation, providing an environment where children who come into contact with the organisation feel safe. Youth Projects has zero tolerance