Service Manager – Disability Sector (Full-Time)

About Us: Activity Care Services Australia is a growing provider of Disability and Community Support Services. We are committed to enhancing the independence and quality of life of individuals with disabilities through exceptional care and tailored support services. We take pride in our client-focused approach and dedicated team, ensuring the highest level of support for our participants.

About the Role: We are seeking an experienced and passionate Service Manager to oversee and manage services for ten (10) participants, including Supported Independent Living (SIL) and Community Access Support (CAS) participants. This is a full-time role that requires a dedicated leader with strong case management skills, a deep understanding of the NDIS framework, and a commitment to delivering person-centered care. Participants are spread across Southeast Queensland, requiring site visits and stakeholder meetings at least once a fortnight.

Key Responsibilities:

Participant Management: Oversee the coordination of support services for 10 participants, ensuring their individual needs, goals, and NDIS plans are met.

Staff Leadership: Lead, mentor, and support a team of Disability Support Workers, promoting best practices and person-centered care.

Service Coordination: Develop, review, and implement individualized support plans in accordance with NDIS guidelines.

Compliance & Quality Assurance: Ensure all services meet NDIS standards, organizational policies, and industry best practices.

Stakeholder Engagement: Build strong relationships with participants, families, guardians, and external providers to facilitate seamless support.

Rostering & Scheduling: Coordinate and manage staff schedules to ensure effective service delivery while maintaining operational efficiency.

Incident & Risk Management: Identify, report, and manage risks, safeguarding the well-being of participants and ensuring service continuity.

Budget & Funding Oversight: Monitor participant budgets and NDIS funding allocations to optimize service provision.

Documentation & Reporting: Maintain up-to-date records, including case notes, incident reports, and service progress reports.

Continuous Improvement & Growth: Identify loopholes in the current network and collaborate with the board to brainstorm strategies for service expansion and execution.

Site Visits & Stakeholder Meetings: Conduct site visits and attend stakeholder meetings at least once a fortnight to ensure continuous improvement in service delivery.

What We’re Looking For:

Experience: Minimum 2 years in a leadership role within the disability, aged care, or community services sector.

Qualifications: Diploma or higher in Disability, Community Services, Social Work, or a related field.

Knowledge: Strong understanding of the NDIS framework, SIL processes, and person-centered support models.

Skills: Excellent leadership, communication, problem-solving, and organizational skills.

Compliance: Current NDIS Worker Screening Check, Blue Card, First Aid & CPR, and a valid Driver’s License.

What We Offer:

Competitive Salary: Above-award full-time pay with career growth opportunities.

Ongoing Roster: A structured, ongoing roster for stability and consistency.

Supportive Team: Work with a passionate and dedicated team committed to excellence.

Work-Life Balance: Structured working hours with flexibility when required.

Career Development: Access to ongoing training, leadership development, and professional growth opportunities.

If you’re a proactive leader looking to make a real impact in the disability sector, we’d love to hear from you!

Apply now and be part of a team dedicated to quality, empowerment, and positive change!