Our amazing customers deserve an amazing experience

Citizen Wolf is no ordinary fashion brand, and we need extraordinary people to help our mission of re-engineering the fashion industry to save the planet.

We believe that the current default fashion model is broken, creating unconscionable amounts of waste and relying on exploitative sweat shops. So 9 years ago, we started from scratch to re-think the process of making clothes.

Using technology, we create clothing that’s custom fit to your body, made ethically in Sydney and in the most sustainable way possible. It’s the future of fashion - and the Customer Care Representative is an integral part of redefining the customer experience.

RESPONSIBILITIES

As the Customer Care Representative, you will be responsible for:

how we treat our customers, from in the store experience to all our online touch points. We're extremely proud of how our customers love us, and our 4,000+ 5 star reviews show they love us in return.

Assessing customer needs, and providing them with a professional and delightful experience. You will be empowered to decide on the best course of action for each customer.

Following and supporting the systems and processes that keep Citizen Wolf running smoothly, and sharing your knowledge with the wider team. You will have the power to improve and change our processes to make your role more efficient over time.

You’ll be a brand ambassador for Citizen Wolf, which means wearing our clothes exclusively whilst in the studio. You’ll be provided with a substantial clothing budget for complimentary Citizen Wolf attire as well as discount codes for your nearest and dearest.

SKILLS AND EXPERIENCE

We have a huge ambition to reboot our relationship with clothes from seed to stitch, and challenging ingrained norms means by definition there’s no guide book for how things will be done. So we welcome applicants with no prior work experience, as long as you’re comfortable with computers, have strong attention to detail, and have the hunger to be constantly learning.

Knowledge of fashion, sustainability and ethics issues surrounding the fashion industry is a bonus, but not required as we will give you on the job training.

We don’t expect you to know the answer to everything but we do expect you have the tenacity to figure stuff out as required. You’ll be encouraged to think outside the box and we demand you speak up when you feel something can be done differently or better.

We promise a supportive and open environment where you have an equal chance of shaping the future of your company and that of the fashion industry.

Employment at Citizen Wolf is based on the ability to perform the essential functions of a particular role so we do not discriminate on race, religion, gender, sexual orientation, national origin, age, disability or any other characteristic protected by law.

Salary is commensurate with experience, and flexibility with the role for hours is negotiable. Share options will also be available with the salary package.

To join in our mission and help save our planet, send your CV to [email protected]

ABOUT CITIZEN WOLF

Citizen Wolf is re-engineering the way clothes are made at scale to be both custom fit and carbon negative. T-shirts are our proof of concept with everything made on-demand in Sydney within seven (7) days in our state of the art factory which is also our shop and open to the public.

Distilled from 196 million data points, our proprietary Magic Fit® technology replaces the measuring tape with simple biometrics to automate the process of tailoring from home. Magic Fit® needs only your height, weight and age to create a 94% accurate mathematical model of your body which we use to create custom-fit garments faster and more accurately than a human tailor.

Because we make only what we sell and send nothing to landfill, Citizen Wolf produces 48% LESS carbon than the legacy fast fashion equivalent with zero waste. We’re proudly B-Corp and Ethical Clothing Australia certified.

Citizen Wolf won Gold at the Good Design Awards (2019) and ‘Innovation Champion of the Year 2019’ (2019) at the National Retail Association Awards, Finder’s ‘Green Fashion Brand of the Year’ (2021) as well as being named one of Vogue’s ‘Future Sixty’ agitators (2019) – “set to define the coming years” and #7 on RagTrader’s Tech 20 list of the most influential people in online fashion (2020).

Visit www.citizenwolf.com to learn more.