Customer Service Representative (Casual Relief)

Location: Various Service Centre locations (North Sydney, Brookvale, Castle Hill, Chatswood, Erina, Gosford, Hornsby, Ryde, Toukley, Tuggerah, Warriewood, and Woy Woy)
Pay Rate: $34 per hour + Super
Hours: Up to 35 hours per week
Contract Duration: 5 months
Start Date: ASAP - Pending Pre Employment Checks cleared

We are seeking customer service professionals to join our Casual Relief Pool for a NSW State Government Agency.

This role requires flexibility as successful candidates will work across multiple locations on a relief basis. A valid driver’s license is essential for travel between sites.

Key Responsibilities

• Provide exceptional customer service in a service centre environment
• Assist customers with inquiries and transactions efficiently
• Use various digital systems and tools to complete tasks
• Work collaboratively within a team to support daily operations

Key Requirements:

• 2-3 years of customer service experience
• Strong written and verbal communication skills
• Experience in an office environment preferred
• Intermediate computer skills (Microsoft Outlook, Teams, email etiquette)
• Ability to learn new systems quickly
• Valid driver’s license (travel between locations required)
• Police Check required

Work Schedule:

• Monday to Friday: 8:30 AM – 5:30 PM
• Saturday: 8:30 AM – 12:30 PM (excluding public holidays)

Training:

• Virtual training program provided
• On-site support available after training

If you have a passion for customer service and the flexibility to work across multiple locations, apply now!