Join Our Award-Winning Team at AWN Insurance!

AWN Insurance has been long recognised as a leader in the automotive warranty and insurance industry, renowned for our innovation and outstanding customer service. With over 30 years of experience and a proud record of winning the Product Review Award for seven consecutive years (2019 - 2025), we’re on an exciting journey of growth and expansion.

https://www.productreview.com.au/listings/awn-insurance-australian-warranty-network

We're looking for customer service team members to join our dynamic automotive claims support centre at our modern offices located in Tanah Merah – just minutes away from the Logan Hyperdome and other major retail hubs.

What You’ll Be Doing: As part of our friendly and supportive team, your role will include:

Delivering a seamless and positive claims experience to our valued customers.

Managing incoming calls and efficiently handling claims-related information.

Coordinating with mechanics and repairers to ensure smooth processing.

Performing general administrative duties such as filing, scanning, and photocopying.

Who We're Looking For: We’re seeking candidates who thrive in a customer-focused environment. While previous experience in a call centre is ideal, we are happy to consider those eager to learn. The position will suit someone who is reliable, positive, and enjoys working both independently and as part of a team.

Key Attributes:

Strong attention to detail.

Excellent customer service skills, with a professional and friendly phone manner.

Ability to communicate effectively and work as part of a team.

Proficient in Microsoft Office 365.

Punctual, reliable, and self-motivated.

Key Benefits:

Free onsite parking at a prime location between Brisbane and the Gold Coast, easily accessible from the Logan Hyperdome and surrounding major outlets.

Employee benefits scheme offering free annual roadside assistance and exclusive discounts on insurance products.

A secure future with an international and domestic company that has been in operation for over 30 years.

Monday to Friday hours, from 8:15 am to 5:15 pm, with no weekend work required.

If you are passionate about providing exceptional customer service and want to build a rewarding career with a growing, industry-leading company, we would love to hear from you!

Please submit your resume and cover letter via Seek by clicking “Quick apply” or email us at [email protected].