Customer Support Officer – Clean Energy Industry

Ecosaver Australia
Full Time | Melbourne VIC (Onsite)
Call Centre & Customer Service – Customer Service

Join one of Australia's fastest-growing clean energy companies

Immediate start with full training provided

Play a key role in Australia's energy transition

About the Role

Ecosaver Australia is looking for a proactive and detail-oriented Customer Support Officer (CSO) to join our fast-growing team. Based in Melbourne or working remotely, you’ll be supporting the end-to-end customer journey from lead generation to job scheduling.

You’ll work closely with our sales and operations teams, managing consent calls, documentation, CRM updates, and client communications. This role is ideal for someone with strong organisational and communication skills who enjoys working in a structured, purpose-driven environment.

Key Responsibilities

Conduct consent calls and assist customers in completing upgrade approvals

Upload consent forms and call recordings to our ERP system (DataForce)

Create and manage jobs in the CRM, assigning them to relevant sales agents

Coordinate with the operations team for scheduling and job handover

Communicate with customers via SMS and phone to confirm appointments

Maintain complete and accurate customer records across all systems

Provide administrative and coordination support to the broader sales and ops teams

About You

Minimum 1 year experience in customer service, administration, or coordination

Strong phone communication and interpersonal skills

High attention to detail and ability to follow structured processes

Confident using CRMs/ERPs (DataForce experience is highly regarded)

Self-starter with the ability to prioritise, multitask, and meet deadlines

Interest in sustainability and the clean energy industry is a bonus

What’s on Offer

Immediate start with comprehensive onboarding and training

Full-time role with long-term career opportunities

Flexibility to work remotely or from our Melbourne office

Friendly, collaborative team and inclusive work culture

Contribute to a business making a real impact in sustainability

How to Apply

Submit your resume and a short cover letter outlining your experience and why you're the right fit for this role to:
📩 [email protected]

This is an urgent hire, so early applications are highly encouraged.

Ecosaver Australia is an equal opportunity employer

We welcome applicants from all backgrounds and are committed to building a diverse, inclusive workplace.