AIBI higher education is a young and growing private higher education provider in Technology and Business Education with campuses around the country.

About the Role

Part time role Tuesday, Wednesday and Thursday on-campus - future options for full-time

As a Student Experience Officer, you will be responsible for providing expert advice, guidance and support to students, staff and lecturers of AIBI, regarding, service, products, and procedures.

Reporting to the Registrar, your primary responsibility will be to function as a channel of communication between the student services team with students. You will be front-facing with students so will be happy to work with student enquiries in person and online throughout your day.

We are seeking a dynamic and detail-oriented individual. You will have developed problem-solving skills, including interpersonal skills with the ability to liaise with relevant stakeholders to achieve resolution and the ability to manage time effectively to work to complete deadlines.

You will have strong communication skills, and the ability to multitask. High proficiency with using the Microsoft Office suite and other standard software is of course crucial to the success of any administration role. You should be well-versed in using a Student Management Systems. You should have integrity, honesty and be empathetic in understanding the challenges many students face while living and studying abroad.

The Student Experience Officer must have experience in education services. They should also demonstrate a teamwork focus but have strong self-management skills. We are a growing experience team who place the needs of students first.

Role responsibilities

• Support the managing of the campus including reception area
• Helping manage timetable nationally across all campuses effectively and accurately where needed
• Help allocate academic staff, equipment and classrooms for course delivery
• Providing advice, guidance and support to students, staff and visitors regarding AIBI’s services and procedures
• Process student enquiries including change of enrolment, course withdrawals, timetabling, refunds, recognition of prior learning and even complaints
• Coordinate and participate in the delivery of an effective student retention programme
• Provide support for the marketing department. Tasks, such as organising marketing tools, coordinating agent events, and setting up career events and general expos.
• Maintain student database (Meshed) and documentation of student communication
• Manage student experience journey from enrolment, admissions, orientation, events, communications up until graduation
• Participating in the overall continuous improvement of the department be the champion for the student's non-academic engagement by designing and delivering positive student experiences throughout the student lifecycle
• Participate in activities of other departments as required

Qualifications and skills

• Three (3) years’ experience in a relevant industry and/or have equivalent qualifications and/or professional experience
• Demonstrated coordination skills, in an education environment
• Understanding of academic services, having worked in an education environment
• Demonstrable organisational and planning skills with the ability to multi-task and prioritise to ensure successful completion of all responsibilities and tasks
• Highly developed interpersonal skills
• Excellent numeracy, oral and written communication skills
• Ability to work both independently and collaboratively and to lead by example
• Innovative thinking and proactive work habits with a demonstrated eye for detail
• IT literacy particularly Microsoft Office environment, PRISMS and SMS