About the Role
Join our dynamic team as a Service Desk Agent supporting Datacom’s Service Desk in Melbourne. This is an exciting opportunity to provide high-level technical support in a collaborative, fast-paced environment. You'll play a key role in troubleshooting, resolving technical issues, and delivering exceptional service to end-users.

About Us

iDiC is an Indigenous supply chain aggregator dedicated to bridging the gap between Indigenous-owned businesses and industry. By collaborating with a consortium of Indigenous enterprises, we deliver exceptional capabilities while championing the benefits of engaging with Indigenous businesses. Our mission is to drive growth and opportunity for our partners and clients alike.

iDiC is proud to partner with Datacom to deliver workforce solutions for critical Federal Government projects. With a strong focus on collaboration and excellence, our team thrives on fostering meaningful connections and delivering value to our partners.

Key Responsibilities

• Deliver specialised technical support via phone and email in a helpdesk environment.
• Troubleshoot and resolve complex technical issues, escalating where necessary.
• Maintain detailed logs of interactions and resolutions.
• Build and maintain expert knowledge of supported applications and systems.
• Provide user updates during issue resolution and negotiate timeframes for solutions.
• Contribute to process improvements to enhance service delivery.

What We’re Looking For

• 1–2 years of experience in technical support, preferably in large organisations.
• Strong knowledge of desktop applications, systems administration, and network engineering.
• Excellent communication and problem-solving skills.
• Service-oriented mindset with the ability to work effectively in a team.
• Baseline Security Clearance (preferred).

Why Join Us?

• Long-term contract offering stability.
• Rotating roster between 7 a.m. and 7 p.m., Monday to Friday (37.5-hour workweek).
• Comprehensive training provided to set you up for success.
• Be part of a supportive team culture focused on innovation and excellence.

How to Apply
Submit your resume (in .docx format) along with:

• Proof of Security Clearance (including CSID and clearance level).
• Photo ID (Driver's Licence/Passport).
• Proof of right to work (Birth Certificate, Passport, or Work Right Check).

Applications close soon, so don’t miss your chance to join our team!

We are committed to fostering diversity and inclusion in our workplace. We encourage applications from Aboriginal and Torres Strait Islander people, as well as candidates from diverse backgrounds.
At iDiC, we believe that a diverse team brings different perspectives and strengths, enriching our work environment and contributing to our success.

We are proud to be a Veteran Friendly employer. We recognize the valuable skills and experiences that Veterans bring to the workforce. We encourage applications from Veterans and welcome a conversation about how we can support your transition into a civilian career.
If you are a Veteran, please reach out to us to discuss how we can assist you in leveraging your unique talents within our team.