DEVELOP AND BE VALUED!!!!!

Join Bridgestone’s largest franchise group that has a reputation for delivering outstanding customer experiences, and a place where teams are proud to work.

Are you someone who likes every day to be different, a self-starter, great communicator with excellent phone manor, eye for detail, good with computers and focused on providing great customer service? If so, we have a role in the Springfield area for you. The DMH Group Customer Service Advisors, have a growth mindset looking to continue their career journey while being provided with access to professional development opportunities, attractive staff discounts, and competitive salaries.

Whether you are kick starting your career or looking for your next place to call home, now is the time to apply to become a team member where we are driven by curiosity, passion, optimism, and the belief that everyone can grow in a safe and exciting environment.

The Opportunity:

Working cohesively with the Store Manager and workshop team, to assist with Customer Sales, Customer Communication and Communication with teams, ensuring the customers experience of having their automotive requirements completed with us is the best it can be.

Benefits for you:

• Competitive salary package including bonus incentive program
• Professional development with a dedicated career pathway
• Staff, family, and friends discount opportunity
• Join Bridgestone Select’s largest national franchise group
• Inclusive team culture, where the unique contributions of our team members drive the success of the group

About the role:

• Utilising your skills to deliver 5 star customer service
• Delivering the complete customer solution, utilising your sales and product knowledge
• Communicating with accuracy and efficiency through person to person, emails and phone
• Management of customer tyre and mechanical bookings
• Assisting and finalising repair orders/invoices
• Work cohesively with the workshop to ensure successful quoting and completion of work orders
• Organising, ordering, and tracking stock/parts
• Roster Monday- Friday, every second Saturday morning

DMH Customer Service Advisor is:

• Independent, motivated and enthusiastic collaborator who will enhance the groups culture and build relationships with fellow team members
• Driven in customer service and sales, to deliver the best outcome for our customers and our business
• Disciplined in time management, able to follow established process and complete checklists
• Excellent communication skills to successfully follow and deliver both verbal and written directions
• Punctual, dependable, and consistent to ensure team performance
• Computer literate

Experience:

• Experience and understanding of automotive parts
• Exceptional Customer service skills
• Tyre sales experience would be advantageous, not essential, training provided
• Experience in providing customer solutions
• Computer skills including email correspondence
• Marlin experience would be advantageous, not essential