About The Role

• Full-time (37.5hrs) role 8:00 AM - 4:00 PM Mon - Fri.
• Contacting and responding to customers regarding any queries. Providing them with knowledgeable answers to questions about products, pricing and availability via phone and email.
• Create quotes, manage orders from purchase to fulfilment and process returns.
• Maintaining customer records - filing and updating where necessary.
• Work alongside existing Customer Service staff.
• Liaising with our Design, Marketing, Accounts, Printing and Dispatch teams.

Ideal Candidate

• The ideal candidate has at least one year of experience in Customer Service or other relevant customer service administration based roles.
• Demonstrated skills in writing and professional communication are vital.
• Ready to learn - we offer an extensive range of products/solutions.
• Creative problem solver who thrives on providing a positive customer experience.
• Able to work in a changing work environment - fast-moving periods and slower periods.
• Ready to embrace new technology - the role uses HubSpot CRM, CS-Cart and other Awards Plus® systems.
• Demonstrated ability to work and communicate in a team is desired as the role requires constant clear communication with all team members.
• An understanding of the education sector and/or the printing industry is a bonus as this role works directly with school staff and representatives and alongside printing technology.

Role Benefits

• A local family business in the Illawarra with an easy commute - located 11 minutes drive from the centre of Wollongong and 14 minutes walk from Unanderra train station.
• Successful applicant will receive on the job training and guidance from team members for a supportive start.
• Lengthy Christmas holiday break - we have a three week "shutdown" to welcome in the new year.
• Work in a growing business serving thousands of schools nationwide.
• Possibility for school holidays off if you are a parent with school-aged children (unpaid).
• Potential for an hourly rate increase with relevant tertiary qualifications.
• Our team practice LEAN manufacturing, encouraging everyone to continually improve and learn to create an enjoyable working environment.
• Pays over award (Clerks - Private Sector Award)

About Awards Plus®

As an Australian family-owned business serving the awards and personalisation area for 45+ years, our team come to work to help our customers create smiles through positive encouragement. We achieve this by following various methods and standards such as the Awards Plus® Method, our promise and LEAN manufacturing.

Through our innovation, friendly service and quality solutions, we positively encourage students, clubs, families, professionals, and communities in a personalised way. Creating stronger communities and inspiring the next generation.

www.awardsplus.com.au