Since 2003, ProCare Australia has been the leading specialist Recruitment and Labour Hire Agency for the Community Service sector in Australia - supporting casual, locum, fixed term contract permanent career opportunities.

The Organisation

Our client is a specialist organisation that supports young people, those with disabilities, and people seeking personal wellbeing and independence. They are an an innovative and growing support service, specialising in providing residential care for young people who have complex needs and challenging behaviour.

Our client offers a range of tailored supports, including Mentoring, Supported Independent Living (SIL), Disability Support, Residential Care, and adventure activities to participants across Greater Brisbane and the surrounding South East Queensland region. They implement the National Principles of Child Safe Organisations and put the best interests of children and young people first, ensuring that they are safe, happy and engaged.

The Role

We are recruiting for a Program Manager - Residential Care. This role is Permanent Full Time, working from Monday-Friday during business hours (generally 8:30am-4:30pm). Working hours will be split between Southern and Northern Brisbane office locations.

The Program Manager is responsible for the overall leadership of all Residential Care programs, ensuring best practice service delivery, compliance with regulatory standards, and program growth. This role oversees strategic development, people leadership, stakeholder engagement and continuous improvement initiatives to enhance young people outcomes and program expansion.

Key Responsibilities

• Develop and implement strategies to improve service delivery, outcomes, and innovation, aligned with organisational values.
• Ensure compliance with Care Standards, Child Safety and the OOHC Outcomes Framework.
• Develop and implement innovative strategies to improve outcomes for young people.
• Lead and grow the residential care program, ensuring exceptional service delivery.
• Act as the primary contact for Child Safety Placement Services and maintain strong stakeholder relationships.
• Participate in the placement committee to assess vacancies, referrals, and suitability for placements.
• Support Care Team Leaders in young people’s transitions and placement negotiations.
• Regularly review and update support models to sustain program growth.
• Prepare reports, funding proposals, and strategic plans to ensure service sustainability.
• Complete Supplier Responses with Finance and manage contingency hours for billing.
• Ensure compliance with licensing, legislation, and incident management.
• Lead, mentor, and support teams to foster a high-performing workforce.
• Promote professional development, conduct evaluations, and manage behavior interventions.
• Oversee audits, ensure policies and procedures are followed, and work collaboratively with stakeholders.
• Uphold child safety, well-being, and cultural safety, adhering to WHS legislation and policies.
• Perform other duties as directed by management.

To Be Successful

• Minimum 5 years’ experience in the industry in a managerial role
• Minimum undergraduate degree in an industry relevant area
• Experience in Residential Care and Disability services highly regarded
• Blue and Yellow Cards
• Current driver’s licence
• LCS2 (Child Safety Screening Check) or ability to obtain
• Traffic History Report or ability to obtain

Desirable

• Post-graduate studies in relevant fields
• 10 years experience in the community services sector

Salary and Benefits

• Salary starting from $124,840.00 per annum + 11.5% Super
• Vehicle allowance paid
• Onsite car parking
• Great workplace culture

How to Apply

Please include a Cover Letter with your application.

You can apply through Seek, through ProCare Australia’s website https://www.procareaustralia.com.au/jobs/ or by emailing Indi Adams (Recruitment Consultant) at [email protected]

Please contact ProCare Australia on 07 3807 2833 if you have any questions or wish to speak with our team.

Find out more about positions available at www.procareaustralia.com.au

Having a diverse workforce that represents the wider Australian community is very important in Community Services and ProCare Australia actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, LGBTQIA+ people, and all genders.

We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and programs. We welcome and encourage applications from Aboriginal and Torres Strait Islander people.