Calling all people people.

• Do you love the thrill of a negotiation and closing a deal?
• Do you get a kick out of helping people?
• Does a five star google review and a raving customer testimonial get you high fiving?

That’s what makes our day…and we’d love you to be a part of our fast paced, customer centric, family business. Come and work with us at Crazy Clark's Car Rental, where you can use your exceptional customer service skills to build lasting relationships with our customers, face-to-face in a friendly and supportive environment.

We are looking for an enthusiastic and outgoing individual to join our team as a Customer Service Representative. In this role, you will be responsible for greeting customers, managing reservations, and providing exceptional customer service to all clients.

About You

You will be a steady worker enjoying predictability from one day to the next with consistent repeatable results. You will be:

• People-focused, while being reserved in nature
• Helpful, "service" orientation
• Strong focus on repeatable, very high-quality results
• Self-motivated, personable and dependable
• A positive attitude and ability to engage with a friendly manner
• Super organised with the ability to multitask and work in a fast-paced environment
• Present well and take pride in how you show up
• Able to be assertive in stressful customer service situations
• Strong problem-solving skills
• The ability to work alone and as part of a team

Required experience:

• Previous experience in customer service, retail or sales
• Current and ongoing Australian work rights
• Can drive a manual car with a full and current Aussie drivers licence
• Strong verbal and written communication skills
• Familiar with Microsoft Office Suite and ability to learn new software programs

About the Role
Apart from our drivers you are the face of Crazy Clark’s Car Rentals. You will meet our guests and help them kick start their holiday or car rental experience. Reporting to the Branch Manager this role plays a critical part in delivering an exceptional customer experience with a smile. We take our recent 9.8/10 rating with Booking.com seriously and make sure that nothing is too much trouble for our guests, so that every booking builds our 5-star rating.

Whilst the role requires a strong people focus but it also requires a very careful adherence to well-defined work where repeatable results are needed. The work is precise and requires a very strong attention to detail. Checking and double-checking is often necessary; you must be patient and conscientious. It is very clear what needs to be done, and what the expected results are. Much of the work can be accomplished by working at a steady, even pace. There is much consistency and familiarity from one day to the next. The work is helpful in nature; providing support and/or service to others in an environment free from competition. Interacting with customers requires a professional, assertive and friendly manner where the focus is on completing the task pleasantly and correctly.

Some of the key responsibilities include:

• Delighting our customers – nothing is ever too much trouble
• Opening and closing car rental contracts
• Making reservations and checking vehicles in and out as based on customer needs
• Processing of Rental Agreements, accident and damage reports
• Checking vehicles for damage and roadworthiness
• Achieving targets in sales
• Driving vehicles as required
• Maintaining accurate data in our software system
• Manage customer inquiries and provide accurate information
• Handle customer complaints and escalate issues when necessary
• Upsell additional products and services to customers
• Maintain an organized and clean work environment
• Perform administrative tasks as required

This role requires 40 hours per week including day/ or evening hours and weekends. You are able to do the role over four or five days with a fixed roster.

The Perks

At Crazy Clark's Car Rental, we believe in taking care of our employees. We provide a complimentary lunch to our employees to ensure they have the fuel they need to provide exceptional service to our customers. You will also get:

• Training in every aspect of how we manage our sales, deliver customer service standards, prepare cars and plan our fleet
• Company uniform
• Discounted car rental – great deals for you and your family
• Recognisable brand and great family culture, working with an energetic, supportive and dynamic team
  

About Us

Crazy Clark’s Car Rentals is an award-winning car rental agency delivering personalised customer service and vehicles at an affordable price. Our founder Peter Clark is one of the founders of the original Crazy Clark’s discount stores. He saw an opportunity to revitalise the popular Crazy Clark's brand within the car rentals industry, utilising its core values with a dedication to delivering personalised customer service, with low prices and a huge personality. And he’s not just a photo on the wall – you’ll work right alongside him.

We’re changing the way the car rental industry does customer service, so we are recognised with many awards and over 300 5-star reviews. Our guests love us and we’re growing fast. That’s why we need you!

How to Apply

If you’re keen and meet all the above criteria email your CV to [email protected]

If you’re not contacted for an interview by the end of September consider your application unsuccessful this time around, but we appreciate your interest and will keep your details on file. Only shortlisted candidates will be contacted, and we’ll get back to you as fast as we can.

What happens then?

Once we’ve read your application we’ll give you a call to answer any questions and confirm your expectations match the role. Then we will send you a link for a behaviour assessment to complete and book an interview time. Why a test? We have included testing for behavioural fit as part of our hiring process because it increases the likelihood of job fit = happy you and happy us. All going well we are keen to have this role filled for an immediate start.