Principal Product Owner

• Employment Type: 3 x Temporary until 30 June 2026

• Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)

• Grade: Clerk Grade 11/12

• Salary Range: $145,378 - $168,130 p.a. base salary dependent on experience, plus 11.5% superannuation

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity

We are now inviting applications for the opportunity of Principal Product Owner for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.

In this role, you will be responsible for end-to-end management of a group of products, including taking products from strategy, through to initial idea, implementation, support and continuous improvement to enable the successful delivery of the portfolio's objectives. You will establish an effective product team and culture to support the development and management of portfolio's services delivering meaningful customer value

Day to Day Responsibilities

• Managing the product backlog, including prioritising features based on business value being delivered
• Leading multi-disciplinary product team to deliver on committed goals, including providing clarity on requirements, and leveraging customer feedback to continually uplift products and service offered by Government Technology Platforms
• Facilitating daily stand-ups, reviewing sprint progress, and ensuring alignment with the overall product roadmap, whilst balancing technical constraints and business objective
• Lead Senior Product Owners to uplift capabilities and skillsets to align with ways of working

What you will bring to this role

• Demonstrated experience in leading multi-disciplinary Agile team to manage the product lifecycle, including defining and executing product vision and strategy, validating product features and design, identifying and resolving issues and collecting and prioritising inputs to inform product decisions and direction determining the right approach for the team to take and evaluating this through the life of a project
• Experience in leading and define an outcome-oriented product roadmap, informed by customer insights and feedback, to define and write user stories, acceptance criteria and success metrics, to ensure customer centric product design, development and delivery with sustainable targets
• Substantial experience in leading research, including consultation with stakeholders and related activities, to define current and future product enhancement to meet customer needs and maximise return on investment
• Demonstrated experience in consulting with service and technology providers to integrate products and services to maximise value for money in digital service delivery, applying best practice methodologies and industry recognised systems, processes and standards to meet defined business needs
• Demonstrated experience in leading and coaching product team to deliver product roadmap, practice management and continuous improvement in product and system enhancements, efficiency improvements, and regulatory and compliance initiatives through the delivery phases, to go-live and into retirement.
• Experience in driving continuous improvement in products and service delivery by analysing customer feedback and insights, while championing innovative ideas and market trends to prioritise and develop industry-leading User Experience roadmaps.

Essential requirements

• SAFe Agilest or equivalent accreditation highly desired
  

• Relevant demonstrated working experience in product based roles

AI Statement

The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here https://www.digital.nsw.gov.au/policy/artificial-intelligence/generative-ai-basic-guidance

GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.

To Apply

Click the link to submit your application. Please attach your resume and a cover letter that responds to the two targeted questions in the job ad, demonstrating how your skills and experience align with the role.

Question 1: How have you previously communicated the department or organisation's strategic objectives or organisational goals to your team?

Question 2: Give an example of a situation you dealt with where the priorities changed. How did you handle this and what was the result?

Salary Grade 11/12, with the base salary for this role starting at $145,378 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Sujatha Sankaran Kutty via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 7th April 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process