Are you ready to dive into an adventure-packed role in the tourism industry? Autopia Tours is ramping up for summer and looking for passionate reservations travel consultant superstars to join our dynamic team!

As one of Australia’s premier tour & travel operators, we deliver unforgettable experiences through brands like Autopia Tours, Wildlife Tours Australia, and Australian Bus Charters across the country. If you're outgoing, love travel, experienced in tourism and are excited about creating memorable journeys, then this is the role for you!

About the Role:
We’re looking for friendly, outgoing and motivated people to join our legendary reservations team as we get ready for the busy season. The ideal superstar for this role will have previous experience in a similar position and have reliability at the forefront of their strengths.

In this position, you will work with all areas of the business and provide exceptional service to our guests and tourism partners. At Autopia Tours, you will be assisting with everything from selling experiences, making bookings, general information, processing payments, receiving feedback, and much more to ensure customer excellence.

You’ll be the voice of our business, helping guests and agents book adventures, sharing insider tips, and making every interaction one to remember.

What You’ll Be Doing:

• Be the legendary first point of contact for customers via email, phone, and social media.
• Manage agent bookings and confirm all the exciting details in a timely manner.
• Convert inquiries into bookings with flair and personality, upselling where possible.
• Coordinate with tour guides and suppliers to ensure smooth operations.
• Know our products inside and out to answer any question that comes your way!

Why Join Us?

• Explore your own backyard with access to complimentary adventures across Australia.
• Convenient location, just 15 minutes from the CBD, with access to free parking.
• Great opportunities for professional development and rewards for high performance.
• Become part of our welcoming, close-knit team.
• Mentorship and professional development opportunities available.
• Enjoy coffee on tap, a break room equipped with a massage chair, a pool table & ping pong

About You:

• Experience in tourism, retail, or travel is a huge plus!
• Friendly, proactive, and always customer-focused.
• Great communication skills and problem-solving ability.
• Sales experience is ideal, with some KPIs in the role.
• Adaptable and comfortable juggling a range of tasks.
• A decent understanding of tech, systems & computers

Positions Available:
We are offering a full-time position, on a rotating roster with various shift times and weekend availability is a must.

Location: Williamstown North, Melbourne

Start Date: ASAP—don’t wait to apply!

Next Steps: Got questions? Want to apply? Reach out to us! Email us at [email protected]

We’d love to answer any questions you’ve got and of course we’d love to see your most recent resume, along with a cover letter/video snippet explaining why you are the right candidate and fit for our crew 😎