Located in vibrant St Kilda, Bayside House is seeking a confident and organised Guest Services All-rounder to join our dedicated team in providing an exceptional experience for all guests and staff.

Mandatory Requirements:

Must be available to work weekends

Advanced English (able to communicate fluently with all guests)

Confident, motivated and organised

Excellent communication skills and ability to resolve conflicts

Exceptional customer service skills

Ability to work effectively as part of a team

Flexible and willing to go the extra mile

A genuine interest in interacting with people from diverse backgrounds

Strive to maintain the highest-rated hostel reputation on all booking platforms - Booking.com, Google etc

Favorable Skills:

Experience working with Cloudbeds or similar booking platforms

Familiarity with online booking platforms such as Hostelworld, Booking.com, and Expedia

Hospitality or hostel experience is preferred

Responsibilities / Core Functions of the Role:

Managing daily check-ins and check-outs

Data entry of guest information (phone, email, postcode, address, ID, and payment details) and handle all payments including collecting from booking platforms

Providing a high level of customer service at all times

Resolving guest complaints or feedback in a positive, fast and efficient way

Encouraging and leading staff in delivering outstanding guest experiences

Communicating effectively with housekeeping, maintenance, and other departments

Supervising the hostel facilities to ensure a clean, safe, and welcoming environment

Managing reservations, responding to guest inquiries through various channels

Maintaining property cleanliness, including showers, toilets, and common areas

Replenishing linen supplies and ensuring rooms are clean and reset for incoming guest

Work in coordination with the rest of the administration team and contribute to daily and weekly meetings

Complying with company policies, OH&S standards, and safety protocols

Engaging guests on social media and encouraging positive reviews

Ensuring all guests feel safe and have a memorable, fun stay

Be accountable, provide leadership and direction.

Oversee cleaner and overall cleanliness of the property to ensure it aligns with our standards.

Cleaning – Showers, toilets, empty bins, or anything that needs to be done in order for us to be the cleanest hotel in the business.

Benefits:

Competitive remuneration package

Accommodation options available (negotiable within the package)

Opportunities for professional growth and development

If you’re passionate about hospitality and creating amazing guest experiences, contact us at [email protected].