Aligned Corporate Residences is a new brand, offering accommodation solutions to the extended stay corporate traveler. ACR Townsville is a 140-room property located in the heart of Townsville, with water views and easy walks to local amenities and attractions, this is an exciting opportunity to join an enthusiastic and successful team on a casual basis.

Job tasks and responsibilities

Your position will be 'Residence Engagement Consultant', The main responsibilities of the role include:

• Provision of exceptional customer service at all times, personalized experience for all guests
• Ability to anticipate guest needs, making suitable recommendations for their stay
• Guest check-in/out and other guest services.
• Taking phone calls, responding to email enquiries, and entering reservations.
• Managing occupancy and room allocations.
• Identifying opportunities to upsell and upgrade.
• Invoicing and accounts receivable.
• Handling and resolving guest complaints.
• Working closely with the sales team sharing intel to maximize opportunities.

Skills and Experience

• Previous experience working in a hotel environment or a similar role.
• Proficient skills in RMS or similar accommodation/reservation software.
• Proficient skills in using Microsoft Office such as Excel, Word, and Outlook.
• Excellent organization and time management.
• Strong communication and interpersonal skills.
• High standard of personal presentation.
• Customer-focused approach.
• The ability to work within a team or autonomously.
• Strong attention to detail and problem-solving skills.
• The ability to multitask and work well under pressure.

Must have the ability to work on a rotating roster including nights, weekends and public holidays if required.

References required.

Applicants must have unlimited rights to work in Australia.

Applications should include a letter of application and CV and be directed to the General Manager. Applications close 31 April 2025. Unsuccessful applicants will not be contacted.