Why join our team in this role?

The best Hotel Managers have a strong Front Office background- we offer the basis for a solid career in Hotel Management

We're a national chain of hotels- opportunity for movement and career advancement

We're a fun, friendly, close knit team

We have a regular, loyal clientele

About the role

Attitude is paramount. Engage with our customers. Get personal satisfaction from finding ways to delight them and make sure they return. Serve them promptly and provide an excellent first and last impression.

Autonomy. Your focus will be on traditional Hotel Front Office/Reception duties but you will become an accomplished revenue manager, barista and bar tender in time. The role spans processing accommodation reservations, checking people in/out, handling telephone enquiries, cash handling and balancing, coffee making, pouring a beer etc.

In short we offer a role with plenty of variety.

If you smile naturally and see yourself as central to a customers positive experience - and therefore central to the business profitability - then this is the job for you.

We are looking for initiators, not instruction takers. Contributors, not passengers.

A HIGA Award based role

Core duties and responsibilities

Perform all duties associated with the operation of the front desk, including customer service, accurate processing of reservations, cash handling, check-in and check-outs, balancing at end of each shift, rate loading etc

Maintain the hotel property management system (RMS) and documentation efficiently.

Serve customers and ensure guest satisfaction is maximised

Maintain a great working relationship with colleagues

Ensure compliance with hotel policies and procedures

Skills and Experience

Great customer service skills and a positive outlook are paramount

12 months experience in a HOTEL front office environment with a working knowledge of either Opera or RMS is preferred.

RSA qualified & coffee trained would be a bonus

Own transport & ability to work shifts on a flexible, rotating roster (includes weekends, late nights, early mornings, public holidays.....this role is in hospitality)

Previous experience in a Food and Beverage outlet, bar or restaurant is an advantage

Benefits & culture

Growing, independent hotel group (www.alphahotels.com.au)

Flat structure so your opinions and input are valued

Full time role with guaranteed hours.

Expectation of cross training in other departments

This is a rare opportunity because we have a very low turnover.

Apply Now!