Our Dianella Member Service Centre is looking for an exceptional Senior Customer Service and Sales Representative - known as Member Solutions Lead - to assist the manager in leading the branch.

This is a 12-month fulltime fixed term opportunity.

In this role you'll be a crucial part of our leadership team, working closely with the Team Manager to ensure the smooth day-to-day operation of the branch.

What you need to know:
Location: RAC Dianella Member Service Centre
Working hours: Monday to Friday, 8.45am to 5.15pm, Every Second Saturday, 8.45am-12.15pm

Salary: $75,794.16 + super + performance based bonuses + Loading

Recruitment process: Shortlisted candidates will be invited via email to complete a virtual assessment involving scenario and system-based questions and activities. Only candidates with a satisfactory score will progress to next stages of the process.

Onboarding Training: You'll be set up for success with a fully paid, in-depth structured training program directly delivered to you by our professional Learning and Development Advisors.

What you will be doing:

• Manage member enquiries by engaging with them in person or via phone/email
• Provide support and accurate general advice or up to date information on products and services.
• Building and maintaining relationships with members recommending products tailored to suit their individual needs

Additionally, you will be:

• Supporting daily/weekly/monthly leadership routines with the Team Manager.
• Motivating and leading team members to achieve outstanding results.
• Encouraging continuous improvement in productivity, service levels, and sales.
• Conducting monthly quality assurance assessments.
• Developing and overseeing coaching plans for team members to address development needs.
• Providing relief Team Manager duties when necessary.
• Promoting RAC products and marketing campaign offerings to maximize sales opportunities.
• Actively participating in ongoing development activities, including coaching, stand-ups, and check-ins.

What we are looking for:

As a member-focused organisation, alignment to our values is essential and we are looking for a seasoned customer service professional with sales experience, ideally in a busy, multi-tasking environment.

Additionally, the successful candidate will have:

• Experience in working to achieving KPI’s/ targets both individually & as part of a team;
• The ability to adapt & flex within a changing work environment, embracing and participating positively in change;
• Excellent communication skills with the ability to listen & relate well to others;
• The ability to demonstrate empathy and resilience in assisting members in difficult situations;
• Strong computer literacy and ability to use many applications at once whilst having conversations.

What can we offer you?

• Genuine career development pathways, supported by ongoing training and mentorship, offering tangible advancement opportunities.
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• An inclusive & supportive environment, enabling all abilities to strive for success.
• Professional career development & ongoing training.
• Generous discounts on home, contents & car insurance, plus free roadside assistance.
• Member benefits & opportunity to join a very active Social Club.

​If you're ready to elevate your career, develop your leadership skills and continue to drive exceptional results, we want to hear from you.

Apply now - better career journeys begin with RAC!