About us

iProperty Express/Inspection Express is a leading mobile/cloud-based technology services firm unmatched in the real estate industry.

The opportunity

Our continued growth and success have created a requirement to grow our support team. We are looking for motivated and passionate individuals to join our dedicated team and grow with the company.

Our product team is the best in the world at creating software for real estate industry and we pride ourselves on providing a service that meets that standard.

Therefore, we're looking for a Support Consultant to handle phone, chat & Email support requests from our clients. You will be responsible for walking customers through the process of achieving their goal with our solution, whether the problem relates to a user error, a bug or something else entirely. The support consultant will also be responsible for communicating with our design and development team about potential improvements.

Why join us?

• Well-established, high performing business
• Strong job security
• Longterm, full-time opportunity
• Supportive environment and great team

Responsibilities:
- Responding to client support requests via phone, email or chat.
- Diagnose issues and provide solutions to customers.
- Record events and problems and their resolution in CRM.
- Build a rapport with clients and ensure they are empowered.
- Raise product improvement requests
- Ad-hoc admin duties as required
- Raise product improvement requests
- Strong Relationship Development and Change Management skills
- An analytical approach to problem solving

Requirements:
- Good communication skills.
- An exceptional standard of commitment and professionalism
- Extremely high attention to detail
- A desire to help Property Management firms be as effective, efficient and pro-active as possible
- A desire to contribute to the success of our organisation
- Self-motivation with an inner drive to produce excellence in everything that you do
- An exceptional standard of commitment and professionalism
- A proven ability to learn new software applications
- Logical thinking and problem-solving skills.
- Ability to multitask effectively and work in a fast-paced environment.
- The ability to think outside the box
- Customer oriented and cool tempered.
- Must be technically minded and familiar with iPhone, iPad and Windows environments.
- Real Estate property management background is advantageous.
- The successful candidate must must own a reliable car and be able to work from the office in Blackburn.
- Some travel may be required from time to time

Permanent residency is required.

Your cover letter detailing your experience that is relevant to this position, and your CV should be attached when applying through this ad.