As a Contact Specialist at Caring for You Nursing Agency, you will be responsible for providing exceptional customer service to our clients and members. This is a casual position based in our office in Hamilton, QLD 4007. Contact Specialists act as the first point of contact throughout our booking process, ensuring that all client and member enquires are actioned in a timely manner. This role requires speed, efficiency, and the ability to provide excellent customer service in a fast-paced environment.

About us

Caring for You Nursing Agency is Australia’s largest family-owned and operated agency, boasting 20 years of excellence in the industry. With a robust network of 9,000 nurses and carers working across diverse settings—from aged care to private and public hospitals, schools, and more—we pride ourselves on our growth and innovation. Our dedicated team of professionals works tirelessly to make a meaningful difference in the lives of those we serve.

Key Responsibilities

• Booking shifts by communicating with the client and member across multiple channels of communication including phone and email.
• Answering inbound calls from clients, efficiently addressing their questions and concerns.
• Conducting outbound calls to clients and members communicating important information regarding upcoming shifts.
• Documenting client interactions and updating client records accurately.
• Escalating complex issues to the appropriate team members for resolution.
• Proactively following up with clients to ensure their satisfaction.
• Strong attention to detail and accuracy when documenting member interactions.
• Flexibility to work various shifts, including evenings and weekends, as required.
• A positive, can-do attitude and a desire to grow and learn within a customer-focused environment.

What we're looking for

• People-person who enjoys interacting with others over the phone and has a professional phone manner
• Ability to handle customer interactions with efficiency, empathy and professionalism
• Strong problem-solving abilities and a solution-oriented mindset
• Previous experience in a customer service, call centre or client-facing role, preferably in the healthcare industry
• Strong communication and interpersonal skills, with the ability to build rapport with clients
• Excellent time management and multitasking abilities to handle multiple enquiries simultaneously
• Thrives in a very fast-paced environment
• A genuine passion for delivering outstanding customer service
• Knowledge of the healthcare industry and relevant regulations and compliance requirements

Why work for Caring for You

• Competitive casual hourly rates
• Supportive, fun-loving team environment
• A rewarding position assisting the healthcare industry
• Be a part of the company’s success
• A paid day off to celebrate your birthday

If you are passionate about making a difference in the lives of our clients, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to start your journey with Caring for You Nursing Agency.