We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. As a vital member of our organization, you will be responsible for providing exceptional customer service to all our clients. If you are friendly, detail-oriented, and enjoy assisting customers, this is an excellent opportunity for you to contribute to our success.

Responsibilities & Duties:

• Welcome customers to our store, creating a warm and inviting atmosphere.
• Conduct pool water testing for customers and effectively explain the results.
• Assist customers in identifying and fulfilling their spare part requirements.
• Efficiently book customer pool servicing jobs, ensuring accurate scheduling.
• Process retail purchases promptly and accurately.
• Maintain the cleanliness and organization of shop shelves and warehouse.
• Adhere to general housekeeping duties to ensure a tidy and presentable environment.
• Participate in stocktaking activities as required.
• Handle filing and scanning of receipts with meticulous attention to detail.
• Follow all workplace health and safety (WHS) procedures, including safe lifting practices for 20kg bags.
• Assist with marketing, projects and accounts as required.

Personal Qualities:

• Exhibit a fast-learning ability coupled with a strong commitment to providing excellent customer service.
• Demonstrate reliability and flexibility to meet the dynamic demands of the role.
• Display initiative and work effectively as part of a team, contributing to a collaborative work environment.
• Possess exceptional phone etiquette, communicating professionally and efficiently.
• Foster a friendly and welcoming attitude towards customers, promoting a positive experience.

Experience:

• Pool shop experience is not required as comprehensive training and support will be provided.
• Previous customer service or retail experience is essential.
• Possession of a forklift license is a bonus but not required.
• Prior ownership of a pool is advantageous, providing relevant industry insight.

Key Performance Indicators (KPIs):

• Maintain well-stocked shelves and perform quarterly stocktakes to ensure accurate inventory management.
• Timely generation and submission of pool servicing invoices on the same day as service, whenever feasible.
• Consistently deliver outstanding customer service, exceeding customer expectations.
• Regularly clean and maintain the pool located at the front of the store, ensuring a visually appealing display.
• Verify pricing accuracy on shelves and reconcile with the Vend system.
• Join our team today and contribute to our commitment to exceptional customer service and satisfaction. Apply now to be a part of our dynamic and rewarding organization.