About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.

As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

Group Responsibilities:

We are seeking experienced senior communications professionals to join our dynamic Communications team.

We expect to fill new positions shortly to boost our capacity to deliver a challenging and complex communications program to support the aged care sector.

You are adept at developing and leading communications strategies focused on delivering clear outcomes.

You will have a passion for translating complex, technical content into plain language that is engaging and informative. You will share our commitment to innovation and best practice and thrive in a busy team motivated by continuous improvement.

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to protect the safety, security and dignity of older Australians accessing aged care services.

Section Responsibilities:

We are currently recruiting for various ongoing/non-ongoing roles within our team. Non-ongoing roles will be offered until the end of June 2025 with the potential to extend.

Working within a team of communications professionals, the successful candidates will be responsible for the development, delivery and evaluation of wide-ranging communications strategies and producing quality content tailored for stakeholders across the aged care sector.

About the Role

To boost our capacity to deliver a challenging and complex communications program to support the aged care sector.

Position Duties

• Communications design: Lead the design, delivery and evaluation of communications strategies, projects and activities
• Content development: Produce quality content for communications products with a focus on clear, simple messaging tailored to different audiences. This includes translating complex, technical information into plain language and adopting a user-centred approach to developing content for a range of products and audiences.
• Editing and proofreading: Provide quality editing and proofreading services across the organisation.
• Planning and monitoring: Contribute to communications planning and reporting, and the ongoing review of progress and priorities.
• Reporting: Collate, record and report on communications activities, providing both qualitative and quantitative information to contribute to continuous improvement.
• Positive working relationships: Develop strong relationships with both internal and external stakeholders.
• Contribute to overall team performance: Actively contribute to the strategic development and implementation of the Commission’s communications program and team culture.

Position Eligibility Requirements (Selection Criteria):

To be successful in this role you will need to demonstrate the following:

• Demonstrated experience in the design, development and delivery of communications products and activities.
• Demonstrated experience in the development and delivery of complex communications projects.
• Excellent attention to detail, proof-reading and copy-editing skills (strong grammar and spelling) including experience in translating complex information into plain English.
• Excellent communication skills, including the ability to develop productive working relationships with both internal and external stakeholders.
• Demonstrated initiative in identifying and resolving problems or complex issues and working collaboratively to develop solutions.
• Demonstrated ability to meet deadlines while balancing competing tasks and priorities.
• Bachelor’s degree in Communications, Public Relations, Journalism or similar field and/or minimum 5 years’ experience in similar roles.

Position Notes:

• Salary offered will be between $96,503 - $108,869 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Non-ongoing opportunities will be offered until June with the possibility to extend.
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.

Please complete the application and submit by 11:59pm on Monday 7 April 2025.

Please contact our recruitment team on (02) 9633 3262 or [email protected] for assistance with accessing our website or with lodging your application.

Specific questions about the roles can be directed to Margot White by emailing [email protected] with the Position Title in the subject line.

Diversity and Inclusion

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.

The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.

Further information:

For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au

For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.