📍 South-East Melbourne Client Sites
🕘 Full-Time | Monday to Friday
🚗 Car & Licence Required

Are you passionate about solving tech problems and enjoy working directly with end users? Join our growing team as a Level 1 Field Services Technician, supporting customers across South East Melbourne. You'll be the onsite face of our support team, helping businesses stay connected and productive with hands-on IT support.

Client site locations include: Brighton, Frankston, Highett and others in surrounding suburbs.

Head Office location on Queens Road in Melbourne.

About the Role

As an onsite Level 1 technician, you’ll travel to a customer site each day to be their dedicated onsite support tech, troubleshooting day-to-day issues, install hardware, and provide responsive, friendly support. You’ll be supported by our remote Service Desk team and have clear escalation paths for more complex issues.

This role is ideal for someone with at least 12 months’ experience in IT support, who enjoys variety, solving problems, and delivering great service.

Key Responsibilities

Provide Level 1 onsite support for desktops, laptops, printers, mobile devices, and office applications.

Respond to service requests involving basic troubleshooting of Windows (10/11) and Microsoft Office applications.

Support and troubleshoot issues with Microsoft 365 , Google Workspace, and mobile platforms.

Perform basic network troubleshooting (LAN/WAN).

Assist with hardware support and replacement for PCs, laptops, printers, and peripherals.

Support end user onboarding, offboarding, and hardware setup or relocation.

Document work clearly in our ticketing system, following processes and SLAs.

Provide exceptional customer service onsite, with clear, professional verbal communication.

Work closely with Level 2 technicians and escalate when required.

Requirements

Minimum 12 months experience in a similar IT support or desktop support role.

Strong customer service skills and the ability to communicate clearly with non-technical users.

Current Victorian Working with Children Check or the ability to obtain one (mandatory).

Experience with:

Windows 10, 11 and OSX desktop support.

Microsoft Office suite.

Basic Active Directory and Group Policy troubleshooting.

Microsoft 365 admin.

Google Workspace (Gmail, Google Drive).

Printers, laptops, desktops, and common peripheral devices.

Basic networking concepts (DHCP, DNS, VLAN, wireless connectivity).

Strong documentation and problem-solving skills.

A proactive, self-motivated approach—you take initiative and go the extra mile.

Full driver's licence and access to a reliable vehicle (travel is essential for this role).

Nice to Have

IT certifications (e.g., CompTIA A+, Microsoft Fundamentals, ITIL Foundation).

Prior experience in an MSP or customer-facing field services environment.

Exposure to ConnectWise Manage or similar ticketing systems.

What We Offer

Ongoing training, mentorship, and clear career progression to Level 2 and beyond.

A supportive, collaborative team environment with access to a wide range of tech.

The opportunity to build strong relationships with clients and make a real impact daily.