South Hedland, WA | 38 hours/week (Extended hours in July & August)

Join a Team That Values Your Skills!

An exciting opportunity has arisen for a customer-focused and highly organised Customer Service Officer to join ITP Accountants – South Hedland.

If you love a dynamic role with variety, enjoy supporting clients, and have strong admin skills, this is the perfect opportunity for you!

Why Join Us?

• A professional, supportive team – Work alongside experienced accountants in a fast-paced yet friendly office.
• Varied & engaging work – No two days are the same! From client service to admin support, this role keeps you on your toes.
• Career stability & growth – A full-time, long-term opportunity with potential career progression.
• Employee benefits – Access to training, discounted tax services, and well-being initiatives.

What You'll Be Doing

As the Customer Service Officer, you will:

• Be the first point of contact – answer calls, emails, and greet clients professionally.
• Provide comprehensive client support – answer questions, confirm sensitive tax information, and resolve enquiries.
• Maintain accurate client records and databases.
• Prepare and process administrative documents – invoices, statements, and correspondence.
• Assist accountants with various client admin tasks.
• Keep the office tidy & running smoothly – juggle competing priorities while staying organised.

What We're Looking For

• Proven experience in customer service or administration, ideally in accounting or professional services.
• Excellent communication & interpersonal skills – ability to liaise with diverse clients.
• Strong organisational skills & attention to detail.
• Ability to stay calm under pressure & manage competing priorities.
• Tech-savvy – confident in Microsoft Office and comfortable with CRM systems & phone line switching.
• A friendly, professional, and proactive attitude.

Important Information:

• Full-time role (38 hours per week) – extended hours in July & August (busiest period).
• No leave can be taken in July & August due to workload demands.
• Start Date: No Later than 15th May 2025.

About Us

ITP Accountants is a trusted accounting firm with a strong presence in South Hedland. We provide high-quality tax and accounting services, focusing on long-term client relationships, innovation, and continuous improvement.

How to Apply

Applications close: 20th April 2025.
Apply via Seek with your resume. Please ensure covering letter attached outlining job suitability.

Apply now and become a key part of our growing team!