• Reference number: 25102
• Term: Ongoing, full-time
• Remuneration: $109,157 to $118,193 pa (HEW6) (inclusive of $92,239 to $99,875 salary pa, 17% superannuation and 17.5% recreation leave loading).
• Location: Kelvin Grove (hybrid option available)
• Open to: This position is open to applicants who have ongoing full-time work rights in Australia. Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.

Who are we looking for?

We are seeking a Senior Technician, End User Computing to join Digital Business Solutions, Administrative Division.

The Senior Technician, End User Computing will work within a small team environment to ensure the effective delivery and management of frontline learning and teaching computing environments for staff and students at QUT. As the Senior Technician you will support the deployment, maintenance and lifecycle management of computing devices in student computing labs, lecture theatres, and other collaborative spaces. You will work to ensure these environments are equipped with reliable, contemporary technology that supports the diverse learning and teaching capabilities of the university community. The position will maintain the Managed Operating Environment (Windows and MacOS), using device and OS management platforms such as Microsoft System Centre Configuration Manager, Microsoft InTune, and Jamf Cloud. Additionally, the role also involves packaging, deploying, and supporting software applications from the university’s Enterprise Software Catalogue. You will take a proactive approach to software updates and enhancements, ensuring compliance with agreed version controls and compatibility with hardware and network infrastructure. The Senior Technician will contribute towards the development of virtualised platforms for learning and teaching, leveraging contemporary approaches and technology to deliver specialised virtual desktops and software available to students on their personal devices.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Digital Business Solutions (DBS) provides support for staff and students across a range of information and technology services. DBS uses technology to create value for our students and customers through the portfolios of Learning and Teaching, Research and Innovation, and Professional Services. DBS embraces digital transformation as being fundamental to the delivery on the QUT Digital Strategy to enabling QUT’s aspirations outlined in the QUT Connections Strategy..

What you need to succeed

1. Education, training and/or relevant experience equivalent to a degree in an IT related field with subsequent relevant experience.
2. Demonstrated experience in supporting Windows, and macOS, operating systems, including experience using contemporary enterprise management platforms.
3. Proven ability to maintain a client-centric approach, with strong skills in identifying and documenting clients’ requirements, excellent problem-solving abilities, and ensuring effective communication with clients.
4. Demonstrated experience in coordinating small IT projects and participating in continual service improvement initiatives, with the ability to proactively manage technology fleets and implement preventive solutions.
5. Strong understanding of ITIL processes and demonstrated experience in applying these principles in a complex environment, with the capability to develop and maintain thorough documentation for support processes and solutions.
6. Excellent communication and interpersonal skills, with the ability to provide expert advice, training, and guidance to staff and students, and experience in developing engaging Knowledge and How-To guides to enhance user understanding and efficiency.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
• Competitive remuneration with up to 17% superannuation and leave loading of 17.5%.
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super).
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
• Purchased Leave Scheme - up to 8 extra weeks.
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.

Explore more benefits of life at QUT.

Belong at QUT

We are guided by our values of Ambition, Curiosity, Integrity, Inclusiveness, Innovation, and Academic Freedom and our QUT Connections in our mission to inspire and shape the next generation of change-makers.

As part of our commitment to fostering an inclusive workplace, we proudly support our Indigenous Australians Employment Strategy, aiming for an Indigenous Australian workforce participation of 3.6%. We extend a warm invitation to Aboriginal Australians and Torres Strait Islander people to join us in pursuing a rewarding career at QUT.

We believe that diversity is our strength and are dedicated to creating safe, inclusive spaces where everyone can thrive. We strongly encourage individuals from diverse cultures, ages, linguistic backgrounds, sexual orientations, and gender identities, and those who are living with disabilities to apply for positions at QUT.

At QUT, diversity is not just embraced—it's celebrated. See our commitment

How to Apply

Discover the possibilities that await with a career at QUT. If you're ready to embark on a journey of innovation and opportunity, we're excited to meet you.

Find out more about this position and submit your application by clicking 'Apply' or the link below.

View the job details at: Senior Technician - End User Computing

Job opens: 20-Mar-2025

Applications Close: 30-Mar-2025