Payroll Software Support Champion – OWNA HR/Payroll

📍 Location: Bella Vista (Sydney NSW)
💼 Job Type: Full-Time

Are you an experienced payroll professional with a passion for technology and customer service? Do you thrive on helping businesses streamline their payroll processes? If so, we want you to join our team as a Payroll Software Support Officer at OWNA!

About Us

OWNA is a leading provider of Ed-Tech software for the childcare industry and our HR and Payroll solution is designed to simplify workforce management for childcare centres of all sizes. Our OWNA HR/Payroll platform is an innovative, all-in-one solution, and we’re looking for a payroll expert to support our growing customer base.

The Role

As a Payroll Software Support Officer, you will:
- Provide expert assistance to customers using OWNA HR/Payroll, ensuring a smooth and seamless experience.
- Troubleshoot payroll-related issues, including award interpretation, tax compliance, and reporting.
- Guide customers through software features, system setup, and best practices.
- Stay up to date with payroll legislation and compliance requirements.
- Assist with onboarding new clients and training users on payroll functionalities.
- Work closely with the development team to identify system improvements and provide user feedback.
- Help shape the product going forward to develop the best in class product with your ideas & suggestions

About You

🔹 Strong knowledge of Australian payroll legislation, tax rules, and award interpretation.
🔹 Experience using payroll software such as KeyPay, Employment Hero, Tanda, Ento, Microkeeper, Xero, Quickbooks, MYOB, or similar platforms.
🔹 Excellent problem-solving and communication skills, with the ability to explain complex payroll concepts in simple terms.
🔹 Ability to work independently and manage multiple customer queries efficiently.
🔹 Prior experience in a payroll officer, payroll administrator, or payroll support role is highly regarded.

Why Join Us?

- Work in a dynamic and supportive environment where your expertise is valued.
- Be part of an innovative company shaping the future of payroll technology.
- Competitive salary and benefits.
- Opportunities for professional growth and career development.

If you're ready to take your payroll expertise to the next level and help businesses optimize their payroll processes, we’d love to hear from you!

Apply now and become a key part of the OWNA HR/Payroll success story.