About the company:

Our client located in Inner West are looking for a Customer Service Officer to join their team. Leading the industry, they pride themselves on providing the highest quality of service each day.

About the Role:

A long-term opportunity that offers full-time hours and stability. The right candidate must be punctual and trustworthy with a great sense of time management

Duties:

- Answer all incoming customer calls in a friendly, professional and efficient manner including conducting follow up/outbound calls as required.

- Accurately record customer requests in the CRM system.

- Monitor call volumes and take proactive steps to ensure all calls are answered within adopted service standards.

- Provide back up to administration and front counter functions as required.

- Must adhere to council values: Respect, integrity, compassion, innovation,

Skills and Experience:

- Full working rights - This position is 35 hours a week.

- Ability to work in a team environment.

- Call Centre/Phone answering skills

- Competence in computer-based data processing, spreadsheets etc

- Organisational skills

- Time management and punctual

- Multi-Tasker

More about the Role:

- Shifts times: Monday to Friday: 9am - 5pm

- Pay rate: $37.45

How to Apply

If this sounds like the opportunity you have been looking, then submit your application including an up to date resume.