Memberships Manager – Join 67 Pall Mall, Melbourne’s Premier Wine Destination

About Us: 67 Pall Mall is set to become the Southern Hemisphere's premier destination for wine enthusiasts, located at 85 Spring Street in the heart of Melbourne. With our club occupying the top three floors of a prime 15-story building, we offer spectacular views of the city's gardens, historic architecture, and skyline. Our extensive wine list, featuring over 5,000 selections from around the world, sets a new standard in the Australian hospitality scene. We are dedicated to delivering a unique gastronomic experience that celebrates Melbourne's diverse culinary landscape. Our ethos is rooted in providing exceptional value through reasonable pricing and unmatched access to the finest wines. As we prepare to open, we are committed to setting a new benchmark for excellence in hospitality, creating a haven for wine lovers and connoisseurs alike.

About the Role:

This is a dynamic and multifaceted role that requires a blend of relationship management, strategic thinking, and organisational skills. The Membership Manager will oversee membership acquisition, retention, and engagement, ensuring our members feel valued, engaged, and satisfied.

A key aspect of this role is building and managing relationships—whether with members, senior stakeholders, or internal teams. You’ll work closely with the Marketing, Events, and Operational teams to bring strategic membership initiatives to life, driving satisfaction and ensuring that members fully utilise and enjoy their club experience.

We value skills and potential over specific job history and encourage applications from all backgrounds. While experience in hospitality or luxury environments is advantageous, strong communication, stakeholder management, and strategic thinking are key. If you’re passionate about delivering exceptional experiences, we welcome your application—even if you don’t meet every requirement.

What We Offer in Return:

• Comprehensive training and global mobility opportunities to ensure your success and growth within the company.
• A commitment to work-life balance, recognizing the importance of personal well-being.
• A comprehensive Wellness & Benefits program including discounts in our network of Clubs worldwide.
• Exclusive access to a wide range of wines, many of which are unavailable anywhere else in Australia.
• An opportunity to be part of a team setting new standards in the hospitality industry.

Key Responsibilities

Strategic Membership Growth & Engagement:

Develop and execute strategic membership acquisition initiatives, working with Marketing, Events, and Operations.

Ensure members fully engage with and maximise their membership benefits through curated experiences and exclusive events.

Collaborate with internal teams to ensure membership services align with and enhance the overall club experience.

Relationship & Stakeholder Management:

Build and maintain strong relationships with current and prospective members, ensuring they feel valued and engaged.

Act as a key point of contact for membership enquiries, feedback, and conflict resolution, ensuring a proactive and positive approach to challenging conversations.

Work closely with internal stakeholders, including senior leadership, to ensure membership objectives are met.

Membership Retention & Satisfaction:

Develop proactive retention strategies and identify at-risk members before renewal deadlines.

Regularly gather and analyse member feedback, using insights to enhance the membership experience.

Ensure smooth membership administration, including application processing, renewals, and data management.

Operational & Team Leadership:

Grow and develop the membership team closer to opening dates, ensuring high performance and service standards.

Manage and expand reciprocal club relationships, ensuring a seamless experience for members across international locations.

Provide weekly membership reports, tracking key trends and strategic insights.

Who This Role Would Suit:

This role is suited to someone who is:

✅ A strong communicator.

✅ Strategic and solutions-focused, able to drive membership growth and engagement.

✅ Passionate about hospitality, wine, or luxury service.

✅ A proactive relationship builder, comfortable engaging with members and stakeholders at all levels.

✅ Organised, adaptable, and excited by a dynamic work environment.

Equal Employment Opportunity (EEO) & Diversity and Inclusion

67 Pall Mall is committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and do not discriminate based on race, gender, age, disability, sexual orientation, or any other protected characteristic.

How to Apply

Please submit your resume and a cover letter, detailing why you are the right fit for this role and how your experience aligns with our needs.

Please Note

No recruitment agencies, please.

Only shortlisted candidates will be contacted.