We are hiring a Guest Services Agent for our Surfers Paradise business.

The Company

Coastal Letting Co is a holiday letting business that manages 100+ apartments across a number of different properties in Surfers Paradise.

With unlimited growth opportunities, the business is continuing to expand to reach new heights!

Guest Services Agent

The successful applicant will possess:

• Knowledge of Resly PMS is preferred but not essential.
• Strong time management skills and a meticulous attention to detail
• Excellent verbal, written and interpersonal communication
• Commitment to continuous improvement and learning
• Experience in a similar Guest Services/ Receptionist role preferred but not essential.

Responsibilities will include but are not limited to:

1. Providing all guests with superior service standards, ensuring for an exceptional guest experience at our business
2. Organising the day-to-day operation of the accommodation division including: Housekeeping/maintenance divisions
3. Assessing and reviewing guest’s preferences, satisfaction and responding to guest enquiries and guest reviews
4. Ability to develop and maintain an excellent working relationship with all valued guests and team members
5. Ability to work full time through Wednesday-Sunday

What we are offering:

1. Full Time Role
2. Career Development opportunity in a fast growing business.
3. A fun, fast paced work environment