Benefits and Perks

• Incredible team member discounts from your first day on-the-job
• Up to 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo, Independent Collection and more
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more
• Discounts through partnerships with JB HiFi, Specsavers, AH Beard, Les Mills+ & Vittoria Coffee
• Epic winter and summer savings and discounts at Thredbo.
• Gym membership discounts
• Free access to counselling, wellbeing, financial, dietary and legal coaching through our Employee Assistance Provider
• Rapid career growth opportunities through our EVT network
• Local community involvement, volunteering and charitable giving
• Australia and NZ’s largest and most diverse experiences company

About the Role
Are you a customer service superstar with a passion for creating unforgettable guest experiences? We’re looking for warm, professional, and proactive Guest Services Agents to join our Front Office Team. As the first point of contact for our guests, you’ll play a crucial role in ensuring smooth arrivals, seamless stays, and fond farewells. If you thrive in a fast-paced environment and love making people feel welcome, this is the perfect opportunity to showcase your skills in a dynamic hospitality setting. Multiple positions available in a full time, part time or casual capacity.

Key Responsibilities

• Greet and assist guests with check-in, check-out, and payments efficiently
• Provide friendly and professional service at the front desk
• Manage reservations, enquiries, and switchboard operations
• Assist with special requests, VIP arrangements, and interdepartmental coordination
• Take room service orders, restaurant bookings, and handle guest concerns
• Promote hotel products and services to enhance the guest experience
• Support concierge duties, including valet parking and luggage assistance when needed

Skills and Experience

• Previous experience in reception, front desk, reservations, or customer service roles
• A background in hospitality is advantageous, but a passion for service is essential
• Excellent verbal and written communication skills
• Strong organisational and time management abilities
• A collaborative team player with a proactive work ethic
• Ability to problem-solve and think on your feet
• High standard of personal grooming and professional presentation
• Experience with Opera Cloud or similar property management systems (highly regarded)
• Availability to work a variety of shifts, including weekends

If you’re ready to be part of a team that values excellence, teamwork, and outstanding service, we’d love to hear from you!

About the Business

Rydges South Bank is part of the EVT (Entertainment, Ventures & Travel) Group, an Australian-owned company with over 100 years of experience in hospitality, entertainment, and leisure across Australia and New Zealand. Our award-winning 4.5-star hotel features 304 rooms and suites, multiple food and beverage outlets, and conferencing facilities, all situated in the vibrant South Bank area next to the Brisbane Convention & Exhibition Centre.

Our core values of Empowerment, Possibilities, and Community guide us in making each day better for our customers, team, and community.

Learn More:

• Discover Rydges South Bank at www.rydges.com/southbank
• Find out more about Bacchus Restaurant www.bacchussouthbank.com.au
• Learn about EVT at www.evt.com
• Stay updated with job opportunities across EVT by signing up for our weekly job alerts www.evt.com/elevate/careers

Join Rydges South Bank and be part of a team that values growth, inclusivity, and making every day better!