IT Operations Team Leader

Are you an experienced IT professional with a passion for leading teams and driving technical excellence? This is your opportunity to take on a key leadership role within a dynamic and forward-thinking organisation.

About the Role

We are seeking an IT Operations Manager to manage a team of skilled technical and operational professionals. You will play a pivotal role in ensuring the seamless operation of IT infrastructure and applications while proactively improving systems to align with business needs. This role is based in Fortitude Valley and offers a fantastic opportunity for career growth and professional development.

Key Responsibilities

Lead and mentor a team responsible for IT infrastructure and applications, ensuring optimal performance and professional growth.

Oversee IT monitoring systems, operating environments, cyber risk management, and application support.

Track and manage team service levels to meet and exceed performance expectations.

Conduct root cause analysis and provide reporting on major incidents.

Build and maintain strong relationships with key business stakeholders.

Deliver regular performance reports and provide strategic insights for ongoing improvements.

What We're Looking For

Proven experience in an IT infrastructure or applications role, with a background in leadership.

Strong expertise in AWS, hybrid cloud environments, backup solutions, Microsoft 365, and ERP systems.

Excellent communication skills with the ability to translate business needs into technical solutions.

A problem-solver with a collaborative mindset and a commitment to continuous improvement.

ITIL Foundation certification is essential.

Perks & Benefits

Competitive salary package.

Additional wellbeing leave days.

Recognition and rewards for outstanding contributions.

Access to health and wellness programs, including annual flu vaccinations and skin checks.

Corporate discounts on gym memberships, meal subscriptions, and more.

Social events and family-friendly activities.

If you're ready to step into a leadership role where you can make a real impact, we'd love to hear from you! Apply now to take the next step in your IT career.