About the role

Waste Clear is seeking a talented and dedicated Customer Service & Office Support professional to join our dynamic team in Wetherill Park, NSW. As a fulltime team member, you will play a vital role in delivering exceptional customer service and providing essential office support to ensure the smooth running of our operations. This role requires someone who can work independently, with excellent attention to detail and strong communication skills.

What you'll be doing

• Handling inbound customer calls and emails with professionalism and empathy, resolving inquiries and addressing concerns in a timely manner
• Providing administrative support such as data entry, filing, and other office duties to assist the broader team
• Maintaining accurate customer records and updating information in our systems
• Collaborating with colleagues across the business to ensure seamless service delivery
• Contributing to continuous improvement initiatives to enhance our customer experience
• Assisting accounts receivable, invoicing, and payment follow-ups with customers
• Supporting inbound sales, assisting customers with service inquiries and providing quotes.
• Assisting our operations team to investigate any customer queries and provide a timely response

What we're looking for

• Previous experience in a customer service or call centre role, preferably within the waste management or a similar industry
• Excellent communication and interpersonal skills, with the ability to build rapport and resolve customer queries effectively
• Strong administrative and organisational abilities, with a keen eye for detail
• Proficiency in using standard office software such as Microsoft Office suite
• Experience using Wastedge & Xero (preferred but not essential)
• A team player with a positive, can-do attitude and a commitment to delivering high-quality work

Why Join Us?
✔ Be part of a growing, innovative company in the waste management industry.
✔ Work in a supportive and flexible environment.
✔ Competitive salary and benefits package.
✔ Opportunity to make a real impact on customer experience and business operations.

About us

Waste Clear is a leading provider of waste management and recycling solutions in the Sydney metropolitan area. With over 20 years of industry experience, we are committed to delivering exceptional customer service and contributing to a more sustainable future. Join our team and be part of the solution!

Apply now for this exciting opportunity to become our next Customer Service & Office Support professional.