Customer Service Specialist / Customer Support Specialist

Are you looking for a long term opportunity with a well-established family owned and operated business?

Work for one of Queensland’s leading specialists in supplying Industrial, Safety, and Packaging products as a Customer Service Officer based in our Acacia Ridge Brisbane branch.

TASKS & RESPONSIBILITIES:

• Manage high volume incoming customer calls and emails in a professional and efficient manner
• Provide technical support via phone and email to ensure optimum service to our customers
• Process customer orders in a timely and accurate manner
• Maintain accurate customer records
• Other duties, responsibilities and projects may be assigned as required
• If you have INDUSTRIAL manufacturing / fabrication background this will be regarded highly

BENEFITS:

• Work for a company who encourages their employees to grow and develop within the company
• Competitive salary
• An excellent company culture with a strong focus on customer satisfaction
• A company who truly values their employees

QUALIFICATIONS & EXPERIENCE:

• Previous customer service experience mandatory– Demonstrated ability to establish and maintain effective customer relationships
• Previous experience in sales support highly advantageous
• Proficient computer skills – Microsoft Office – Word and Excel
• Proven ability to multi-task in a busy environment
• Experience working with technical products is highly desired but NOT essential

ABOUT OUR COMPANY:

SEDL Agencies is a family owned and operated multi-site business that have been in operation for nearly 50 years. We specialise in selling to B2B customers a wide range of Safety products, Packaging products, and Industrial products. We are extremely proud and passionate about what we do and how our customers feel about our service. We are a POWER HOUSE in our areas of expertise and are based in SEQ only. Our product range is extensive with over 70,000 items.

HOW TO APPLY:

If this Customer Support Specialist role sounds like it is made for you, we would love to hear from you!

Apply online or Email your cover letter and resume to [email protected]

Applications close 5pm Friday 28th March 2025.

Only shortlisted applicants will be contacted.