About the role

Imagine starting your day with a sense of purpose, knowing your work creates a meaningful difference. As a Public Trust Officer (PTO), you're not just managing cases; you're fostering positive relationships, contributing to change processes, and enhancing the overall customer experience. It's a journey where your skills are a lifeline for individuals facing diverse situations.

At the forefront of delivering exceptional customer service, your role involves responding promptly to inquiries, and exercising judgment in decision-making. Your financial aptitude will be crucial in managing customer cases, ensuring accuracy, and preparing documentation. A key aspect of the role is supporting vulnerable individuals with empathy and maintaining a balance between urgency and quality.

This is a permanent full-time position based in our Southport office. Please download the role description for more information.

About you

You are an individual with sound analytical and conceptual skills, a strong customer focus and the ability to work well in a team environment. The successful candidates will be able to multi-skill whilst working effectively in a fast-paced environment with competing priorities, be well-organised and take pride in providing a service to the Queensland community.

The following attributes will help you succeed as a PTO:

• Proactive commitment to providing high-quality customer service
• Positive, empathetic attitude with a solution-focused approach
• Proficient conflict resolution, negotiation, and influencing skills for de-escalation
• Capability to maintain focus and optimism under pressure
• Meticulous attention to detail and ability to thrive in a busy work environment
• Competence in interpreting and applying legislation, policy, and procedures within delegated limits

What we offer

• A fulfilling role where your skills directly impact lives
• Dynamic work environment with diverse responsibilities
• Opportunities for personal and professional growth
• Supportive culture prioritising employee mental health and wellbeing

If you're ready to make a difference and bring your skills to a role where your action matters, join us at the Queensland Public Trustee. Apply now and be a vital part of our commitment to exceptional customer service in the Queensland community.

Interested in applying?

Please provide the following information:

• Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
• A cover letter (no more than two pages) outlining your motivation and ability that demonstrate the ‘Key capabilities' required to perform the ‘key responsibilities' of the role.
• Contact details for two referees. At least one referee should have a thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public sector employee, please nominate a referee who can report on your public sector employment.
• Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.

Further information

The Queensland Public Trustee (QPT) is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.