About the role

Picture yourself making a real impact on the lives of Queenslanders through your daily work. As a Public Trust Officer (PTO) with the Queensland Public Trustee (QPT), you'll provide expert financial advice and guidance, helping customers navigate complex situations such as estate administration, financial management, and trust services. You'll be at the forefront of customer interactions, offering empathetic, high-quality service to individuals from diverse backgrounds, many of whom are facing vulnerable circumstances.

Your role will be crucial in ensuring that Queenslanders—whether dealing with mental health issues, disabilities, or aged-related challenges—are supported in making informed financial decisions. You'll manage a caseload, provide documentation, and maintain up-to-date customer records, all while using your strong judgment to advise on critical financial matters. This is more than a job—it's an opportunity to contribute to your community by ensuring customers' financial wellbeing.

This is a permanent full-time opportunity based in Rockhampton. Please download the role description for more information.

About you

You are a motivated and empathetic individual who thrives in a busy customer-focused environment. You are well organised and have the ability to work autonomously, but also excel as part of a team.

The following attributes will help you succeed as a PTO:

• Proactive commitment to providing high-quality customer service
• Positive, empathetic attitude with a solution-focused approach
• Proficient conflict resolution, negotiation, and influencing skills for de-escalation
• Capability to maintain focus and optimism under pressure
• Meticulous attention to detail and ability to thrive in a busy work environment
• Competence in interpreting and applying legislation, policy, and procedures within delegated limits

What we offer

• A fulfilling role where your skills directly impact lives
• Dynamic work environment with diverse responsibilities
• Opportunities for personal and professional growth
• Supportive culture prioritising employee mental health and wellbeing

If you're ready to make a difference and bring your skills to a role where your action matters, join us at the Queensland Public Trustee. Apply now and be a vital part of our commitment to exceptional customer service in the Queensland community.

Interested in applying?

Please provide the following information:

• Your current resume, including an employment history and any relevant qualifications and professional certifications you hold.
• A cover letter (no more than one page) outlining recent examples of your ability to demonstrate the ‘Key capabilities' required to perform the ‘Key responsibilities' of the role, as outlined above.
• Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
• Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.

Further information

The Queensland Public Trustee (QPT) is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.