Multiple locations available

We are hiring in

• Kilmore (Melbourne)
• Launceston (Tasmania)
• Booragoon (Perth)

Wekare is looking for an enthusiastic individual who is willing to join our team as an NDIS Support Coordinator for 3-4 days. The purpose of this role is to provide quality of life support to NDIS participants and assist in all reasonable duties to aid the objectives of those participants.

Main duties and responsibilities include:

• This primary responsibility of this role is supporting people with a disability to coordinate and implement their NDIS plan. This role is responsible for building a rapport with participants to understand their situation and coordinate the delivery of a range of services ensuring outcomes are met according to each plan.
• Support Coordination is a role specific to the NDIS that aims to support people to optimise and implement their NDIS Plan and the funding available. It may involve connecting people to mainstream services. It includes supporting people to resolve points of crisis that may occur.
• Support Coordinators are key to achieving WDSG’s mission and vision and delivering quality NDIS services, by genuinely working alongside people to achieve their goals and aspirations

DUTIES AND RESPONSIBILITIES (Specific)

As a Support Coordinator you will need to demonstrate and maintain the following attributes:

• Highly developed and evolving skills in NDIS Support Coordination.
• Understand the role of the mainstream service system
• Foster a high-level understanding of mental health issues and psychological disabilities.
• A desire to acquire broad knowledge and or training in areas of social work, occupational therapy, psychology, and related disciplines.
• Demonstrate and exceptionally high level of integrity, transparency, accountabilit,y and professionalism, especially in relation to billable hours to participants.
• Consistently demonstrate the ability to remain calm, maintaining a positive and professional outlook while maintaining constructive relationships with all stakeholders.
• A commitment to maintaining a thorough understanding of NDIS legislation and best practice.
• Comprehension of the NDIS Price Guide and budget and flexibility.
• An ability to consistently and reliably complete administrative duties including documentation to a high standard.
• An ability to work autonomously, efficiently, and effectively to manage time and self-regulate on a casual schedule, while increasing capacity over time.
• Have a willingness to occasionally provide feedback and advice regarding WeKare Disability Support Group’s, Support Coordination Systems, tools, and processes, to help drive continuous improvement within the organisation.
• Maintain an insured, roadworthy vehicle and an Australian driver’s licence as an essential requirement of the role.
• Work with the participant to develop reports on the progress
• towards goals which they need to provide to the NDIA. Reporting is performed as standard or subject to individual requirements. If no reporting requirements are specified by Plan Management the Support Coordinator must contact the NDIS. If the NDIS does not outline specific requirements then the Support Coordinator must default to Standard reporting: 8-week progress report/9-month plan review report (to be completed at a minimum 3 months before plan expiry).
• Demonstrate a firm commitment to confidentiality and ensuring the security of participant documentation and information at all times.
• Maintaining a clean criminal record as an essential requirement of the role.
• Undertake additional, reasonable responsibilities as directed by WeKare Disability Support Group.

KEY RESPONSIBILITIES / EXPECTATIONS & WORK PRACTICES

• Contact new participants promptly as allocated by your team Leader (ideally within 2 days) of the receipt of Request for Service (RFS) from Local Area Coordinator or planner. Meet and greets should occur within 5 days of receipt of RFS.
• Develop, document, and update a care plan for each participant in conference with participants, plan managers, specialists and other stakeholders.
• Liaise with and engage NDIS participants to deliver tailored support based on person centred plans, using the strengths-based, trauma-informed approach.
• Implement the NDIS plan, including choosing preferred options or providers and overtime.
• Use the NDIS Myplace Portal.
• Assess all options for mainstream, community, informa,l and provider supports.
• Maintain a rapport and develop highquality professionall relationshipss with participants, carers, family and friends,
• involving them in the implementation of packages and where appropriate, advocate for the participant as needed or requested.
• Provide high quality services to clients and keep accurate and complete records of progress and outcomes, in accordance with legislative and organisational requirements.
• Negotiate services and prices, develop Service Agreements, and create service bookings with preferred providers. Make changes to provider Service Agreements and assist participants to understand their responsibilities.
• Increase your options to link with mainstream or community services, including health, housing and or transport.
• Provide advice on housing options and life transitions.
• Notify the Director and your Team leader immediately of any worker or client-related issues or incidents that occur.
• Maintain planning and reporting documents in line with standard organisational policies and procedures supporting the development of a new service.
• Represent and promote both the organisational program and the NDIS program on relevant committees, advisory groups, and other events as required.
• Undertake specialist activities, including assisting with Plan Reassessments by assessing progress toward goals, referring to new or adjusted goals, and considering value for money. Assess whether the participant has achieved their goals, obtained value for money and further troubleshoot any problems in plan implementation.
• Negotiate and connect participants to appropriate support and services.
• Use initiative to identify or predict issues that potentially may arise, and assess/resolve Issues with sound problem-solving skills.

PERSON SPECIFICATION

• Qualifications Minimum Certificate IV in Community Services, Minimum
• Certificate IV in Case Management, or other relevant Certificate
• Minimum 1 year of experience in Support Coordination.
• A current Certification in First Aid, including CPR training, is required to support vulnerable individuals.
• Working With Children Check is essential to the position as Support Workers are required to be in frequent contact with minors as participants or relatives of participants.
• NDIS clearance is required to protect vulnerable persons requiring support.
• National Criminal History Check is required to assure all participants of their safety in dealing with NDIS providers.
• Evidence of eligibility to work within Australia.
• A current driver’s licence is desirable (and in most cases necessary).

Experience

• Acquire and accrue practical experience and competencies related to disability support and aged care.
• Maintain a commitment to learning and adjusting competencies to reflect best practice.
• Skills & competencies Participant service focused: committed to providing exceptional customer service across all channels – written, phone, and face-to-face.
• Autonomy: acting responsibly in conducting all duties without specific instruction where required.
• Adaptability: the ability to assess and assist participants in a variety of manners and environments.
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally. Accuracy and diligence in report writing and note

Personal attributes

• Professional approach.
• Ability to work under pressure.
• Organisational and time management skills.
• Excellent attention to detail.
• Confident manner.
• Positive approach to change.
• High level of autonomy and personal responsibility.
• Other
• Overnight/multisite stays away for work may be required to fulfil the requirements of the role.
• Maintaining and renewing certifications required for the role, as required.
• Maintaining a clean driving record.
• This job description serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

Job Type: Casual

Pay: $41.76 per hour

Schedule:

• 8 hour shift

Experience:

• Support Coordination: 2 years (Required)

Licence/Certification:

• Working with Children Check (Preferred)
• Driver Licence (Preferred)
• NDIS screening check (Preferred)
• NDIS Worker Orientation Module (Preferred)

Work Authorisation:

• Australia (Preferred)

Work Location: In person

Expected Start Date: 01/04/2025