activIT systems is a steadily growing, sustainable, and operationally mature IT service provider headquartered in Perth WA, with a branch office in Devonport, Tasmania. We help our small and medium business clients become bigger, better, and more secure, by taking care of IT and cybersecurity for them. We’ve been around since 2004, have a long list of loyal clients throughout the nation, and a hugely passionate team.

This role is eligible for our nine day fortnight programme (eligible after 6 months tenure; more info on the News page of our website), which consists of full salary, alternate Mondays or Fridays off each fortnight, and no requirement to make up time anywhere.

We're recruiting because we're growing.

Our ideal candidate

Our ideal candidate currently works at another MSP or IT service provider, and is looking for a new role because they want to:

• regain their work/life balance, and be encouraged to knock off at knock off time
• be respected and appreciated for their efforts
• be challenged to grow personally and professionally
• get paid for overtime and be encouraged to take holidays
• not have to account for every minute of the day in the PSA
• be held accountable to realistic expectations with KPI's/OKR's
• have input on how things are done or could be done
• learn new tech, get certs, and grow as a person and engineer
• work where there is team structure, defined roles, and ownership of tasks

In our opinion, whilst skills and knowledge important, attitude and killer work ethic wins the day – we can always help you learn more.

Is this you?

You have a friendly disposition and thrive when helping and supporting others. You love technology and love how it makes things better, and you have a desire to help people. You're happy visiting clients, working from the office, or working from home, and take extra steps to make sure the client is really happy.

You learn lessons from mistakes, and have a mindset of continual improvement across not only the clients you work with, but with your workplace as well. You're not afraid to suggest better ways to perform tasks, nor ask questions on topics you're not strong on.

The role

Within this role you’ll be taking care of a wide variety of tasks within our service desk team - note it is not a helpdesk role, but you will have tickets escalated to you from HD.

Around 20% of the workload is onsite face to face work at client premises for business-as-usual tasks, like system deployments, equipment installs, software support, a bit of networking/patching. The remaining workload is a combination of remote service (across literally every facet of IT), collaboration with our projects team, or provisioning equipment on our workbench before installation.

Whether your passion is networks, system admin, cybersecurity, or prefer desktop and end user support and Microsoft 365, we’d love to hear from you, and help you build on the skills you’re passionate about with our professional development programme.

Responsibilities include:

• Level 2 support and service for our clients; emails, calls, remote service, onsite service
• Deployment of new user accounts, new system builds, and day to day business as usual support
• Network troubleshooting, installation and support of routers, access points, and switches
• Administration and implementation of Microsoft 365, and other cloud services
• Configuring and installing printers, PC’s, laptops, servers, switches, routers, network devices for clients
• Collaborate on project work under guidance of our project team.. and,
• Having your teammates backs by being reliable.

To be considered for this role, you will have:

• A few years of experience in delivering IT service and support in a similar workplace
• Demonstrated technical aptitude – you ‘get’ how technical things work
• At least CompTIA A+ certification or equivalent experience
• Experience with Microsoft 365 suite administration and configuration
• Eligibility to work in Australia
• A Class C drivers license and your own reliable vehicle
• A state based or federal police clearance certificate (or can obtain one)
• Operate with common sense and can problem solve issues autonomously.
• A desire to deliver superb customer service and client satisfaction!
• Maturity to work unsupervised, and take initiative
• A professional demeanour and personality, but still be fun and involved with the team around you
• Super reliability, punctuality, and desire to be part of an awesome team!

A bit more about us

We've a standardised tech stack; enquire with us as part of your application and we're happy to share. Consistency is vital - we run with standard operating procedures, standard operating environment guidelines, a high level of organisation, and have killer change management procedures. We're in high demand because we're excellent at our jobs, and we operate with very high standards and expectations of our team.

p.s. recruiters - do not contact us, you will be blacklisted.