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Concierge Agent

Guardian Childcare & Education
Sydney, NSW
A$68,000 p/a
Call Centre & Customer Service → Other
Full-time
On-site

Posted 2 hours ago


Guardian Early Learning Group has a fantastic opportunity for you to join our dynamic childcare company as a Concierge Team Member.

If you're ready to embark on a fun and engaging career that will leave a lasting impact on families, keep reading!
Responsibilities:

  • Manage inbound and outbound calls with the utmost professionalism and empathy, always ensuring families feel heard and supported.
  • Assist in handling enrolment enquiries, navigating through our seamless system to provide accurate and timely information to prospective families.
  • Be the go-to person for following up on bond payments, ensuring families are aware of deadlines and providing gentle reminders when necessary
  • Take charge of booking centre tours, showcasing our state-of-the-art facilities and creating an inviting environment for families to envision their child's future
  • Collaborate with our enrolment team to prepare enrolment offers, ensuring all necessary paperwork and documentation are completed accurately
  • Utilize your tech-savvy skills to navigate multiple systems including Rapid and Pure Cloud, making the most of our cutting-edge technology to streamline processes and enhance customer experience.
  • Demonstrate exceptional phone manner, connecting with families on a personal level, and always going above and beyond to provide outstanding service

What we need:

  • An enthusiastic and friendly nature that leaves families feeling welcome and valued
  • Proficiency in managing inbound and outbound calls in a fast paced environment
  • Excellent organizational skills, allowing you to efficiently manage enrolment enquiries and follow-ups
  • Tech-savvy mindset with the confidence to navigate and utilize multiple systems, including Rapid and Pure Cloud
  • Exceptional phone manner, characterized by empathy, patience, and active listening, leaving families feeling heard and understood
  • A passion for providing excellent customer service to families and ensuring their journey with us is seamless and stress-free
  • Be an Australian Citizen or a Permanent Resident
  • Can work full time with flexible shifts

Join our vibrant and supportive team as a Concierge Team Member, where you will have the opportunity to make a real difference in the lives of families and children. Bring your tech-savvy skills, exceptional phone manner, and passion for service, and let's embark on this rewarding journey together.
Apply now and become a valued member of our childcare family!

Guardian Childcare & Education values diversity in the workplace and is an equal opportunity employer. Diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We are committed to providing a workplace where every person is valued, respected, and supported to progress.
We are also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.
The safety and wellbeing of children will always be our top priority, Guardian Childcare & Education has a zero tolerance for any form of child abuse or harm.


About Guardian Childcare & Education

Forde, ACT, Australia
Education & Training
1001-5000 employees

Aspire to be … bold, curious, creative

Guardian is much more than a place of childcare and learning. It is a place where children feel safe and secure to be themselves. A place where children can be curious, imaginative and brave in their learning. We create an environment that supports children with the best possible start to life.

• We’re proud to say that 94% of our Centres meet or exceed the National Quality Standard

• We have modern Centres in key locations across metro NSW, VIC, ACT, QLD and SA that provide care and education to more than 10,000 children each day.

• 100% of profits are re-invested back into our Centres and Teams

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