About the role

Provide a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude to our clients, members of the public and hospital staff who utilise the services. Develop, implement and maintain Queensland Health computer systems and processes that enable timely and accurate patient support within The Prince Charles Hospital.

About you

Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Provide first point of call, reception, and telephone response service for patients and/or relatives on arrival to the Endoscopy Day Procedure Unit and ensure re-direction to the appropriate area for care by health professionals, using tact, diplomacy, and discretion.
• Ensure compliance within Queensland Health requirements for mandatory and non-mandatory data collection within admitted and non-admitted data collection by accurately and efficiently entering data for new registrations and updating patient demographics in accordance with SOSIS guidelines.
• Knowledge of, or ability to obtain knowledge of Medicare billing processes including the identification of Medicare ineligible patients in accordance with State and Commonwealth guidelines.

Health Equity

It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Find out about the role in more detail and how to apply in the attached Role Description.

APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED