Therapy Booking Coordinator

Company Lift Health Group
Location Metro-Surrounds, Adelaide
Work Schedule Full Time (8:00am - 4:00pm or 9:00am - 5:00pm)
Compensation Up to $80,000 (inclusive of superannuation)
Start Date ASAP

Who We Are

Lift Health Group is a leading provider of FIFO allied health services, delivering essential healthcare to remote and underserved communities. Our work is fast-paced, rewarding, and impactful.

We foster a fun and supportive culture, making it a great place to build friendships. We host quarterly social events as well as ad hoc gatherings throughout the year, creating plenty of opportunities to connect with the team outside of work. Our office, overlooking the parklands in Adelaide, provides a welcoming and engaging workspace. Employees enjoy team activities and career development opportunities. This role offers variety, a strong team culture, and the satisfaction of contributing to a company that improves healthcare access across Australia.

Key Responsibilities

As the Therapy Booking Coordinator, you will manage clinician schedules, optimise bookings, and ensure efficient service delivery. This role involves handling high-volume appointment coordination while minimising scheduling gaps and maximising efficiency.

Your responsibilities will include:

• Scheduling and coordinating clinician appointments to ensure full utilisation.
• Managing high-volume booking requests and minimising gaps in schedules.
• Making outbound cold calls to potential and previous clients to generate bookings.
• Handling incoming enquiries and providing clear and professional communication.
• Working within a KPI-driven environment, meeting targets for booking efficiency and client engagement.
• Assisting with NDIS service agreements and quotes.
• Supporting the administration team with operational and client service tasks.

Who We Are Looking For

The ideal candidate will have:

• Recent proven experience in administration, scheduling, or client services within a structured, high-volume environment.
• Confidence in making outbound calls to secure appointments and build client relationships.
• Ability to manage large-scale appointment coordination, ensuring schedules remain optimised.
• Demonstrated ability to meet performance-based KPIs, particularly for booking efficiency and client engagement.
• Strong organisational and problem-solving skills, with the ability to handle multiple tasks effectively.
• Experience working in a process-driven, high-pressure office environment requiring efficiency and attention to detail.
• Excellent communication skills, with the ability to engage professionally with clients and colleagues.
• Accuracy in scheduling and documentation to ensure seamless service delivery.
• A strong work ethic, with the ability to take feedback constructively, work independently, and perform under pressure.
• Familiarity with Microsoft Office (Excel, Teams), Splose (preferred but not essential).

What We Offer

• A professional and welcoming office space with a supportive, high-performing team that values collaboration.
• A fun and inclusive culture where everyone gets along, making it a great place to build friendships. We host quarterly social events and ad hoc gatherings throughout the year, providing plenty of opportunities to connect outside of work.
• Opportunities for career growth and professional development, with access to mentoring and leadership that brings front-line experience to support your success.
• A stable, long-term role in a company that values and invests in its employees.
• A meaningful position where your work directly contributes to improving healthcare access and service efficiency for underserved communities.

How to Apply:

If you feel this might be the next opportunity for you, please apply via this Seek ad with a resume and cover letter addressed to Annie Hall, Chief Executive Officer, at Lift Health Group. Applications are open now and close on 31 March 2024 at 5pm, or sooner if a suitable applicant is found.