Facility Manager

Blayney Location

Permanent Opportunity

Our client is a global manufacturing facility in Blayney, seeking a Facility Manager. You will be responsible for the day-to-day operation of facilities and management services across 2 sites. The role will include maintenance of plant and equipment, contract management, project management, Health & Safety, environmental management, along with soft services management. A key aspect of the role is the direction of the team to drive visible improvement in standards of service to the customer within the agreed service scope, KPIs and SLAs.

Key Responsibilities include:

• Manage the Site's implementation and coordination of FM Services on a day-to-day basis.
  
• Ensure service self-delivery is within the agreed service scope, KPIs and SLAs. Activities include but not limited to; management, performance, compliance and response.
  
• Perform all activities necessary to ensure that the reliability, safety and environmental impact of Operations meet the required Site's outcomes.
  
• Quick response time and issue resolution, with the ability to prioritise urgent items
  
• Acknowledges receipt of requests and provides indicative response timeframes within 8 working hours for all requests.
  
• Ensures back up support during absence or for urgent requests
  
• Seamless financial management - FM ownership of financials, to ensure accurate invoicing right first time and proactive resolution of invoicing issues.
  
• Minor works/project management, from inception to completion for the client site
  
• Manage the Site's implementation and coordination of FM Services on a day-to-day basis.
  
• Ensure service self-delivery is within the agreed service scope, KPIs and SLAs. Activities include but not limited to; management, performance, compliance and response.
  
• Perform all activities necessary to ensure that the reliability, safety and environmental impact of Operations meet the required Site's outcomes.
  
• Quick response time and issue resolution, with the ability to prioritise urgent items
  
• Acknowledges receipt of requests and provides indicative response timeframes within 8 working hours for all requests.
  
• Ensures back up support during absence or for urgent requests
  
• Seamless financial management - FM ownership of financials, to ensure accurate invoicing right first time and proactive resolution of invoicing issues.
  
• Minor works/project management, from inception to completion for the client site
  
• Works to ensure the proper coordination between ISS and client in relation to significant projects and critical events and to ensure compliance with established rules. Manage service contracts on behalf of the client, including; uniforms, catering, cleaning, grounds maintenance, security, waste streams, handyman services, engineering etc.
  
• Manage the Site's Weekly Operation Reviews (WOR) and Monthly Operation Review (MOR).

To be successful, you'll need:

• Demonstrated managerial capability in Facility Management technology
  
• IT - good working knowledge - Excel, Word, Power Point, SharePoint and other Microsoft Office tools
  
• Motivate employees and client groups to take desired action
  
• Report writing
  
• Respond to sensitive issues, complex inquiries or complaints from clients, co-workers, supervisor, and/or management
  
• Excellent client relationship skills
  
• Excellent accuracy and attention to detail
  
• Good oral and written communication skills
  
• Team player/management skills
  
• Strong organisational skills
  
• Evidence of working in a flexible changing business environment
  
• Strong Technical FM knowledge / background.
  
• Awareness of workplace health & safety regulations

Essential Competencies/Qualifications:

• Graduate with degree or equivalent in engineering, property, and business or related recognised facilities management professional qualification would be an advantage.
  
• Experience managing FM service delivery
  
• Some experience of managing the facilities supply chain
  
• Demonstrable evidence of team management and leadership skills
  
• Ability to build relationships
  
• Thorough understanding of performance management
  
• Experienced in driving and closing out operational change

• Project management experience

Desirable:

• Trade skills allowing for oversight of self-delivery of minor handyman works
  
• Experience of working in a manufacturing environment would be an advantage.

To apply, please hit the 'Apply' button