Job Title: Administrative Coordinator

Location: NLR (New Life Restoration) – Murarrie, Queensland

Employment Type: Casual (for now), working full time hours

Be Part of Something Bigger at NLR!

At NLR (New Life Restoration), we don’t just restore properties—we restore lives, homes, and peace of mind. As Brisbane’s leading restoration company, we specialize in water, fire, and mould remediation, helping clients recover from unexpected disasters. Our fast-growing, family-oriented team thrives on teamwork, accountability, and a culture of excellence.

We’re currently coming off the back of Cyclone Alfred, and we need someone who can multitask efficiently, stay organized under pressure, and bring clarity to fast-moving situations. If you’re someone who works with accuracy, speed, and professionalism, this role could be for you.

About the Role

This is a casual position with the potential to become a full-time role for the right candidate. We need a highly organised, proactive, and customer-focused Administrative Coordinator to help keep our operations running smoothly. You will be the first point of contact for clients, schedule jobs, ensure compliance, and prepare reports—all while providing outstanding service with clarity, compassion, and consistency.

Key Responsibilities

1. Phone & Customer Service

Answer and direct phone calls with professionalism, warmth, and clarity.

Assist customers with inquiries, job scheduling, and updates.

Communicate effectively with clients, technicians, and project managers to ensure smooth job coordination.

2. Scheduling & Coordination

Schedule jobs efficiently, balancing urgent requests with planned work.

Coordinate with field teams to ensure proper job assignments.

Track job progress and ensure all necessary resources are allocated correctly.

3. Compliance & Documentation

Maintain up-to-date compliance records, ensuring all jobs meet industry regulations and company standards.

Assist with certifications, permits, and safety documentation.

Prepare and submit reports related to compliance, safety, and job performance.

4. Reporting & Administrative Support

Accurately document job details, progress, and outcomes.

Assist in preparing reports that help improve efficiency and client satisfaction.

Support office operations with general administrative tasks.

A Clear Communicator – Strong phone skills with clarity, compassion, and consistency.

Highly Organized & Detail-Oriented – You can juggle multiple tasks without missing details.

A Multitasker – You can handle fast-paced situations and adapt quickly to changing priorities.

Customer-Focused – You provide exceptional service and support to clients and team members.

Tech-Savvy – Comfortable using Microsoft Office, scheduling software, and CRM systems.

Problem-Solver – You take initiative, think ahead, and find solutions when challenges arise.

Why Join NLR?

Growth Potential – This role could expand into a full-time position for the right candidate.

Supportive & Family-Oriented Culture – Be part of a team that values trust, teamwork, and excellence.

Meaningful Work – Play a vital role in helping people recover from disasters.

Competitive Pay & Benefits – We value and reward our team members.

If you’re ready to join a growing team where your skills make a real impact, we want to hear from you!